Job Ref #: BSS
Industry: Call Centre
Job Type: Permanent
Positions Available: 4

Job Description

Join the Mango5 Team: Backoffice Support Specialist Opportunity!

Are you ready to embark on an exciting journey with Mango5? We're on the lookout for a dedicated and detail-oriented Backoffice Support Specialist to become a crucial part of our dynamic team. At Mango5, we believe in the power of exceptional support to drive our operations and make a positive impact on our clients, partners, and teammates worldwide.

Job Requirements

KEY RESPONSIBILITIES:

• Task Management: Efficiently complete assigned cases/tasks and adapt to additional similar tasks as required within SLA. Utilize a consultative approach to understand and address internal stakeholder pain points, offering tailored solutions.
• Performance: Achieve client-centric KPIs, including CSAT, productivity, and quality.
• Campaign Management: Create and edit advertising campaigns, ensuring accuracy and relevance of information.
• Content Creation: Generate client-facing content and reports, involving data pulling and collation, following a defined process.
• Account Administration: Manage user access, including adding and removing account permissions.
• Credit Allocation: Administer promotional credits to accounts on various cadences (weekly, monthly).
• Problem-Solving: Conduct investigations into job visibility issues on the platform, including problem identification, ticket logging, management, and follow-up.
• Proactive Approach: Tackle problems with a proactive, customer-centric mindset.
• Internal Communication: Proficiently communicate with internal partners, using tools like Salesforce Chatter.
• Technical Troubleshooting: Diagnose and resolve technical issues, work with new and existing integration setups, and engage extensively with our job aggregation system.

 

REQUIRED SKILLS:

• Quick learner with a knack for technology.
• Passionate about resolving client issues.
• Proficient in multitasking, prioritizing, and working under pressure.
• Adaptable to evolving work environments; open to feedback and its integration.
• High personal integrity, positively representing the company.
• Exceptional organizational skills with meticulous attention to detail.
• Team player with a collaborative spirit.

 

QUALIFICATIONS:

• Minimum 1 year in customer service, client success, or B2B client support.
• Proven CRM experience in a support or related role.
• Experience with JIRA Ticket Management and Salesforce CRM advantageous.
• Strong oral and written language proficiency.
• Proficient in internet navigation.
• Problem-solving mindset with effective analytical skills

 

WORKING HOURS:

• Monday to Friday
• 10:00 – 19:00 or 09:00 – 18:00 (Daylight Savings Dependent)
• Dynamic Holidays

 

REMUNERATION PACKAGE:

• Salary: R8,000.00
• Shift Allowance: R500.00
• Commission Potential: R2,000.00

BENEFITS:

• Transport provided for staff for shifts ending after 18:00
• Medical Insurance
• LMS Course
• YouAssist

Your role as a Backoffice Support Specialist will have a global reach, providing unparalleled service to clients and partners across the globe. Join us in making a difference on an international scale.

Due to high response volumes, if you DO MATCH our criteria but do not hear back from us within 2 weeks, we will keep your CV in our talent pool for future intakes.