Job Description

Responsibilities:

• Contact customers via phone to collect overdue payments
• Work with customers to negotiate payment plans and resolve payment issues
• Use communication skills to build rapport with customers and encourage payment
• Document all communication with customers in a clear and concise manner
• Meet daily, weekly, and monthly collection targets to earn commission
• Work independently, while staying in touch with team leader or manager
• Follow up on payment promises and commitments made by customers
• Escalate difficult collection cases to the appropriate team leader or manager
• Maintain compliance with all collection laws and regulations

Job Requirements

• Grade 12
• Tertiary qualification would be advantageous
• At least 1 year of experience in collections or customer service would be advantageous
• Excellent communication and negotiation skills
• Ability to work independently and meet collection targets
• Strong attention to detail and organization skills
• Ability to handle difficult customers and situations with tact and professionalism
• Knowledge of collection laws and regulations is an asset
• Computer literacy essential
• A reliable internet connection and a quiet workspace

Working Conditions: The Work from Home Call Centre Collection Agent will work remotely and will be responsible for providing their own workspace. This is a commission-based role. The job may require sitting for long periods and using a headset or phone.