Job Ref #: SpreadCSR
Industry: Call Centre
Job Type: Permanent
Positions Available: 20

Job Description

APPLY TO OUR GERMAN CUSTOMER SERVICE REPRESENTATIVE ROLE AT MANGO5!

Are you passionate about customer service and fashion? Mango5 is hiring Customer Service Representatives to join our Care Team, providing top-tier service for a Fashion Brand from Germany. We’re looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and efficiency.

Job Requirements

KEY RESPONSIBILITIES:

• Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries.
• Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
• Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer-friendly.
• Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
• Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing the customer experience and developing sustainable solutions.

 

PERFORMANCE METRICS:

• Achieve weekly call and task targets.
• Adhere to standard operating procedures (SOPs) and maintain service quality.
• Deliver exceptional customer satisfaction, contributing to positive feedback.
• Meet punctuality and attendance requirements.

 

QUALIFICATIONS AND REQUIREMENTS:

Hard Skills:

• Fluency in the required customer language Read, Write, and speak (German and English)
• Basic proficiency in English for internal communication.
• Previous experience in customer support or a related field is desirable.

Soft Skills:

• Strong customer focus and a genuine desire to help others.
• Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
• Excellent problem-solving skills, with a focus on achieving customer satisfaction.
• Ability to work collaboratively in a team environment and contribute positively to the company culture.
• Strong organizational skills and attention to detail.

 

WORKING HOURS:

• Rotational Shift:
• Monday to Friday: 08:00 – 19:00
• Saturday: 10:00 – 14:00

 

REMUNERATION PACKAGE:

• Basic Salary: Market - Related
• Commission

 

EMPLOYEE BENEFITS: AFTER 3 MONTHS OF EMPLOYMENT

• Medical Insurance
• Home and Trauma Assist: Emergency and trauma support services.
• LMS: Access to our learning platform for personal and professional growth.

 

WHY JOIN US?

Be a part of Mango5's exciting journey in revolutionizing the customer service experience for a leading tech fashion brand. You'll have the opportunity to grow both personally and professionally in a dynamic, supportive environment that values excellence, integrity, and compassion.

APPLY NOW:

Ready to provide exceptional service and make an impact? Submit your detailed CV today! Due to high response volumes, if you match our criteria but do not hear back within two weeks, we will retain your CV in our talent pool for future opportunities.