Job Ref #: TFS-790
Industry: Call Centre
Job Type: Permanent
Positions Available: 1

Job Description

To perform end-to-end administrative functions across the Collections and Recoveries portfolios, as well as to fulfil a support role for all our external Debt Collections.

Daily Activities

 

 

• Query resolution and escalation management according to SLA
• Provide administration support to EDC
• Compliance to the Collections strategy
• Conduct performance reporting
• Complete reconciliations and audits with EDC
• Conduct book analysis and optimisation
• Respond to dispute-related queries from External Debt Collectors and Service Providers
• Liaising with other departments where required
• Reconciliation and managing of monthly settlements
• Draft the relevant response e-mail to the enquirer upon resolution of queries
• Monthly presentations to management

Administration

• Ensure all leave transactions is captured on ESS
• Ensure all overtime is submitted to the Manager timeously
• CAS Administration

Adherence

• Adhere to all Company Policies and Procedures, i.e., Absence Management, House Rules, and Disciplinary Policy, as set out by the business

 

Ad-hoc

• Contributes to team effort by accomplishing related results as needed
• To action any other instruction by the Manager from time to time
• Support the development and implementation of new initiatives to enhance and streamline Recoveries operations

Job Requirements

Qualification

• Grade 12 or NQF Level 4

Experience

• Approximately 6 months in a similar role with experience (preferably gained in the financial services, collection services and/or retail sectors) relating to a Collections & EDC management environment with Query management experience.