Job Ref #: SI-959
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 29

Job Description

Job Purpose

Responsible to provide exceptional, personalised luggage, transport, and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is memorable

Key Performance Areas

• Prepared Work Environment: Identify issues with regards the workstation appearance/ functioning of equipment and systems
• Conduct inspections of vehicles and identify any issues to be addressed
• Check overall cleanliness of vehicles, parking areas and general porte cochere area
• Check fuel levels and ensure car is ready to transport guests 
• Review the arrival and VIP lists daily and understands special requirements
• Be aware and investigate directions for any new or unfamiliar destinations to which guests will be travelling
• Co-ordinate the scheduling of maintenance of vehicles when necessary
• Assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities
• Transporting Services: Co-ordinate and park vehicles of visiting guests and residents
• Assist guests in storing their luggage in the vehicle and unloading them on arrival at the hotel or destination
• Report all accidents, injuries, unsafe working conditions and damage to hotel vehicles and related property.
• Greet all guests when they enter the vehicle; and assist disabled guests as necessary.
• Transport guests safely to any destination in accordance with hotel policies and rules.
• Plan routes to destination Log transport to external destinations and file necessary documentation
• Raise charges May be required to collect and deliver other items as requested by management
• Delivered Luggage Services: Collect guest luggage and equipment on arrival and take through to front desk
• Tag baggage items and return the identification slips to guests.
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and solutions to questions and enquiries
• Identifies customers and understand their preferences
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements

Education

Grade 12 

Experience

• Experience in a customer service environment is an advantage
• Work conditions and special requirements:
• Ability to work shifts that meet operational requirements (including weekends, public holidays and shifts)
• Physically able to stand, drive, lift luggage and move around as per job requirements
• Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements
• Accreditation/Registration/Licences: Public Driver’s Permit (PDP)
• Valid Driver’s licence Code 10 with a clean driving record

Skills and Knowledge

• Core behavioural Competencies:
• Dealing with customers
• Problem solving
• Checking
• Collecting information
• Verbally informing
• Friendly presentable individual
• Technical/Proficiency competencies:
• Hotel Product Knowledge (facilities and activities)
• Knowledge of the area and important landmarks in the area
• English Verbal and Written Communication skills
• Read directions and maps
• Make use of a GPS device
• Driving skills 

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.

Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.