Job Ref #: SI-187
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 2

Job Description

Job Purpose

** Responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / banqueting operations and on the casino floor, ensuring that internal (SOP) standards are continuously achieved and professionally executed **

Key Performance Areas

** Prepare mise-en-place, place settings and any other required checks and preparations for service ** Set-up and break down for functions in line with event requirements and start times (when required) ** Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems ** Check cleanliness of own section or station ** Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets ** Use and store operating equipment in line with specifications and safety regulations ** Participate in stock takes ** Resolve or report on any anomalies to the required standards ** Keep up to date with regards food products, trends and cooking methodologies required to deliver menus ** Understand and conduct all tasks in line with Food & Beverage standard operating procedures ** Take guest orders accurately and timeously ** Place guest orders in the system ** Explain menu items ** Make recommendations with regards beverages and menu items ** Interact with kitchen staff respectfully around any special requests ** Deliver food and beverage dishes to customers and present in line with standards ** Be attentive to guest requests ** Clear tables after guests have completed their meal ** Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times ** Interact with guests and provide professional service standards and relevant solutions ** Identifies customers and understand their preferences ** Educate customers on business unit facilities, products, reward programme and current promotions ** Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary **

Job Requirements

Education

** Grade 12 **

Experience

** 2 years previous experience as a waiter **

Skills and Knowledge

** Problem Solving ** Collecting Information (listening; asking questions) ** Dealing with Customers ** Checking ** Following Instructions ** Team co-operation ** Food & Beverage Product Knowledge ** Food Service ** Operating equipment use & care ** Beverage service ** Communications skill ** Upselling skills ** Basic Computer Literacy ** Cashiering Services **

Equity

** Preference will be given to employees from the designated groups in line with the provisions of the Employmen ** t ** Equity ** Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. **