Job Ref #: SMP-259
Industry: Banking/Finance And Investment
Job Type: Contract
Positions Available: 30

Job Description

Key Responsibilities

• Develop and Implement sales strategies to achieve sales targets.
• Identify, onboard and maintain new/existing client relationships.
• Prepare and deliver sales presentations and proposals to prospective clients.
• Collaborate with other departments within the bank to ensure customer satisfaction.
• Adhere to all company policies, procedures, and business code of ethics.
• Drive uptake of various SME solutions including but not limited to transactional, lending, investments, insurance and trade solutions.
• Obtain and share client product satisfaction with business.
• Pre- profiling of new customers to obtain feedback on their product uptake experience.
• Ownership to resolve any problems/complaints obtained from customers contacted.
• Life stage probing of customers into potential future needs, positioning of the bank product offering and logging any leads as expected.
• Compile common service breakdown points aimed at process improvement.
• Responsible for the adoption of Compliance, Anti-Money Laundering and Sanctions related requirements contained in bank policies, procedures and processes and subsequently, where necessary, escalating to the line manager/ Supervisor.

Key performance measures

• Customer Growth through new to bank client onboarding
• Financial Performance - Contribute towards a sustainable balance sheet and P&L growth through meeting sales budgets across various product lines.  Increase revenue through maximizing cross-selling opportunities to drive additional solutions and identify sales leads during interactions with clients.
• Risk and compliance - Ensure onboarding of quality business through conduct of necessary due diligence. Ensure booking of quality loans and tracking of performance post drawdown. Ensure no reputation / legal risk through the strict following of KYC and AML guidelines and correct provision of information to clients.
• Business Process Improvement through identification of service breakdown and proactively addressing various client pain points.
• Learning and growth – Enhanced product and process knowledge through continuous learning.

Job Requirements

Minimum Qualifications:  Degree in business relevant field

Minimum Experience: Sales experience in Banking, Sacco, microfinance or any other type of financial institution

Knowledge, Skills & Abilities: 

• Sales skills
• Banking process & procedures
• Code Ethics
• Basic computer literacy
• Time management
• Attention to detail

Key Competencies

• Strong communication and interpersonal skills.
• Passionate about sales and service.
• Target driven.
• Ability to listen and probe effectively to determine customers’ real needs.
• Ability to provide accurate information.
• Ability to work in a team and individually.
• Focuses on getting things finished.
• Ability to handle pressure/conflict.
• Self-motivated.
• Integrity and honesty.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to work independently and in a team environment
• Flexibility to adapt plans/challenges as they arise as well as work under pressure.