REGIONAL MANAGER I

Smollan

2026/05/21   Gauteng

Job Ref #: 7441
Industry: Telecommunications
Job Type: Permanent
Positions Available: 1
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Job Description

The Regional Manager for Mobile Experience is a high-impact leadership role dedicated to dominating the national mobile market. You are responsible for heading the MX service division, ensuring the brand’s growth through strategic retail execution and strict adherence to client SLAs. This role requires a sophisticated understanding of the Integrated Mobile landscape, combining operational rigour with the ability to lead a high-performing field force to deliver a premium, tech-driven customer experience.

Key Responsibilities & Deliverables

Sales & Market Dominance

  • Take full accountability for achieving national and regional mobile sales targets.

  • Execute strategic objectives as defined by the client brief to grow market share.

  • Build and sustain professional relationships with all internal and external stakeholders.

  • Pioneer initiatives to increase sales, brand presence, and category share.

  • Analyze performance data to suggest and implement immediate corrective actions.

  • Identify and capitalize on new market opportunities and potential tenders.

Operational Excellence & Field Intelligence

  • Ensure 100% adherence to call diaries and field coverage plans.

  • Drive "world-class" execution standards for all mobile product launches and promotions.

  • Ensure all field activities are delivered on time and within set budget parameters.

  • Monitor and report on competitor activity, pricing shifts, and market trends.

  • Facilitate the effective flow of intelligence from the field to the national leadership team.

  • Maintain regional assets, office hygiene, and all necessary field equipment.

Client & Customer Relationship Management

  • Proactively manage relationships with key retail partners and mobile carriers.

  • Keep clients informed through transparent reporting and consistent communication.

  • Resolve escalated problems and operational roadblocks with urgency.

  • Ensure in-store teams are equipped to provide an exceptional, high-tech shopping experience.

  • Support knowledge transfer and upskilling through modern learning channels.

People Leadership & HR Governance

  • Manage the full performance lifecycle for all direct reports (C-Band and above).

  • Lead recruitment, induction, and development for the regional mobile team.

  • Oversee remuneration, rewards, and strategic succession planning.

  • Provide active on-the-job training, coaching, and mentorship to field staff.

  • Drive the achievement of Employment Equity (EE) targets.

  • Conduct HR audits and lead disciplinary hearings when required.

  • Ensure accurate administration of salary inputs, expense claims, and leave management.

  • Motivate and empower staff to display creativity and initiative in a competitive market.

Professionalism & Self-Management

  • Maintain elite standards of professionalism and personal presentation.

  • Apply deep knowledge of organizational systems and policies to achieve results.

  • Take full ownership of personal productivity and quality standards.

  • Actively drive your own career development and respond openly to feedback.

  • Champion the business’s core values and maintain a resilient, positive attitude.

Key Competencies

  • Leadership: Transformative leadership, team empowerment, and coaching.

  • Strategic: Critical thinking, judgment, and organizational awareness.

  • Operational: Analysis, problem-solving, and decisive decision-making.

  • Personal: Emotional maturity, impact, and high-level influence.

Job Requirements

Minimum Qualifications

  • Relevant Diploma or Degree (NQF Level 7).

Minimum Experience

  • 5 – 6 years of relevant experience within an FMCG or Sales environment.

  • Proven track record in regional or national territory management.

Knowledge, Skills & Abilities

  • Strategic Thinking: Highly developed analytical skills with the ability to turn data into strategy.

  • Influence & Motivation: Strong ability to influence stakeholders and motivate large, diverse teams.

  • Elite Leadership: Exceptional leadership qualities with a focus on people development.

  • Commercial Acumen: Robust business and financial acumen, including budget and P&L management.

  • Technical Proficiency: Deep understanding of the Integrated Mobile market and retail technology trends.