Digital Operations Manager

Smollan

2026/05/05   Gauteng

Job Ref #: SM-7518
Industry: FMCG
Job Type: Permanent
Positions Available: 1
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Job Description

Oversees the tactical coordination and operational performance of the digital auditing solution. This includes leading the end-to-end execution, operational health, and continuous optimisation of the human-AI feedback loop. Ensures both "Human-in-the-loop" and AI processes consistently meet client Service Level Agreements (SLAs) and deliver high-fidelity data output.

 

Key Deliverables:

Operational Health & IR Performance:

Monitor and report on the accuracy, precision, and recall of the Image Recognition (IR)engine.

Ensure the "Human-in-the-Loop" (QC) process is effectively retraining the model to reduce manual intervention over time.

Mitigate operational risks related to data lag or technical system downtime.

Client SLA & Syndication Management

Oversee the delivery of audit results for multiple external and internal clients simultaneously.

Ensure that syndicated master data templates are standardised to allow for scalability across different client environments.

Act as the primary tactical point of contact for client escalations regarding data quality.

Team Leadership & Resource Optimisation

Manage the headcount ratio based on fluctuating audit volumes.

Drive a culture of high performance, ensuring team members are aligned on targets.

Process Efficiency

Identify process bottlenecks in data workflow and implement leaner templates/information flows.

Documentation & Reporting

Produce monthly operational reports detailing grading consistency, audit completion rates and system health metrics.





Job Requirements

  • Bachelor’s Degree in Operations, Business Info Systems, or equivalent technica Diploma

  • 6 to 8 years in technical operations or digital auditing.

  • Critical Thinking 

  • Commercial Acumen 

  • AI & 

  • Data Fluency

  • Communication 

  • Collaboration 

  • Emotional Maturity

  • Resilience

  • Data Literacy 

  • Workflow Optimisation 

  • Resource Management

  • IR/ComputerVision Understanding 

  • Technical Tool Proficiency 

  • Operational Risk Mitigation