Job Ref #: SM-6717
Industry: FMCG
Job Type: Permanent
Positions Available: 1

Job Description

Job Summary: 

This is a highly professional role that involves a great deal of skill and knowledge of Retail as well the Integrated  Mobile and/or Consumer Electronic market. The Regional Manager is tasked to head services nationally, with  the expectation to grow the brand, and manage execution in accordance to a set client SLA.  

Key Responsibilities and Deliverables: 

Achievement of sales targets 

• Managing and executing objectives as per the client brief 

• Establish and maintain a professional relationship with all stakeholders (internal & external) • Help develop initiatives to increase sales and share 

• Suggest actions to improve sales performance and identify opportunities  

Effective operational management 

• Ensure adherence to call diaries 

• Drive world class execution in field on time and within set parameters 

• Accountable for the success and execution of the current promotion against the brief 

Effective knowledge sharing (including management of field intelligence) 

• Be alert to competitor activity and potential tenders 

• Keep abreast of current market trends 

• Ensure effective communication of information to Field Force 

Effective client and customer relationship management 

• Proactively build relationships with clients and customers and ensure they are kept informed • Ensure prompt problem solving 

Effective administration and asset management

• Ensure accurate salary input and monitor and control expense claims 

• Ensure scorecard compliance 

• Ensure effective management appraisals (C BAND and up) 

• Ensure effective leave management and administration 

• Conduct HR audits 

• Conduct disciplinary hearings as required 

• In the regions, ensure office hygiene and equipment are maintained 

Effective people management 

• Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management: 

o Recruitment 

o Induction 

o Development 

o Remuneration and Rewards 

o Performance Management 

o Career path and succession planning 

o On-the-job training, coaching & mentoring 

o Staff wellbeing 

• Manage Employment Equity targets 

• Ensure appropriate levels of management and accountability 

• Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative 

• Drive efficiencies, economies of scale & resource 

• Ensure compliance against processes, policies and procedures 

• Ensure KPI Targets are achieved 

• Responsible for ensuring in-store staff are creating an exceptional shopping experience by supporting  knowledge transfer, knowledge sharing and up skilling through relevant & appropriate learning/teaching  channels 

Effective teamwork and self-management 

• Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery 

• Apply knowledge of the organizational systems, structures, policies and procedures to achieve results • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained 

• Provide appropriate resolution for tasks or deadlines not met 

• Support and drive the business’ core values 

• Maintain a positive attitude 

• Respond openly to feedback 

• Take ownership for driving own career development 

Job Requirements

Minimum Qualifications: Relevant Diploma or Degree at NQF level 7 

Minimum Experience: 5 – 6 years’ relevant experience in FMCG or sales environment 

Knowledge, Skills & Abilities: Strategic thinker and analytical skills 

Ability to influence and motivate others 

Excellent leadership 

Good business and financial acumen