PRODUCT CONSULTANT

Smollan

2025/07/14   JHB East Rand

Job Ref #: SM-6707
Industry: Telecommunications
Job Type: Contract
Positions Available: 1
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work
Job Description

We are looking for a Product Consultant in Gauteng, Greenstone to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

 As a Product Consultant, you will be responsible for:

 1. Customer Experience Management

  •         Manage customer vetting and registration
  •          Manage rental process
  •          Gather feedback and suggestions from customers to continuously improve the rental service
  •          Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 2. Inventory Management

  •          Monitoring and managing inventory including the;
  •          Storing
  •         Tracking
  •         Maintaining of equipment
  •         Charging devices

 

3. Managing & Ensuring Compliance

  •         Standards & Discipline Management
  •         Brand Management & Compliance onsite
  •         HSSE compliance
  •         Non-Compliance Escalation
  •         Reporting and KPI's

 

  • Delivery of Quality Reporting & Insights
  •  Feedback on what is working and what is not working,
  •  Red flag escalations of issues encountered on the sites,
  •  Speedy response to resolve issues that are encountered,
  •  Provide insights gained from customer interactions

4. Administration

  • Capture daily, weekly and monthly reports based on customer interactions and sales
  • Identify challenges and corrective actionsCustomer Satisfaction and Service
  • Gather feedback from customer complaints, queries and requests and ensure resolution
  • Build and maintain strong working relationships

 

Key Competencies

  • Organisational commitment
  • Teamwork and collaboration
  • Relationship building
  • Agility
  • Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
  • Analysis & problem solving Sales orientation
  • Quality and detail excellence Communication
Job Requirements

Minimum Qualifications:                            Matric

 

Minimum Experience:                                2-3 years’ experience in commission-based sales in Retail environment

 

Knowledge, Skills & Abilities:                    Sales and Marketing knowledge

Customer Service Skills

Self management

Effective administration and communication skills

Knowledge and understanding of renewable energy

Literacy – MS Office