FRONTLINE SERVICES

Services SETA

2026/06/06   JHB North

Job Ref #: SS-146
Industry: Government
Job Type: Permanent
Positions Available: 1
Frontline Operator/Receptionist is responsible for ensuring the professional administration and efficient running of the reception area, including switchboard operation, visitor management and general office support to enhance stakeholder experience and organisational responsiveness.
Job Description

Reception and Frontline Services

  • Welcome and assist visitors professionally
  • Maintain a clean and organised reception area
  • Ensure visitors sign in and are directed appropriately
  • Provide refreshments for visitors when necessary
  • Communicate estimated waiting times to the visitor

Switchboard Operations 

  • Answer and direct incoming calls efficiently
  • Screen and transfer calls to relevant personnel
  • Take and relay messages promptly
  • Ensure all calls are handled courteously and professionally

Administrative Support

  • Maintain a log of all visitors and calls received
  • Assist with document photocopying, scanning, and binding
  • Distribute mail and internal documents to relevant departments
  • Support frontline operations with general administration tasks

Operational Excellence and Compliance

  • Uphold the corporate image and values of Services SETA
  • Report maintenance issues affecting reception services
  • Ensure security procedures are followed at reception
  • Handle basic troubleshooting of office equipment

Optimisation of the Unit

  • Efficiency in managing incoming calls and visitor interactions
  • Stakeholder feedback on service levels
  • Timely and accurate dissemination of messages and documents
  • Compliance with corporate reception and customer service standards
Job Requirements
  • National Senior Certificate or equivalent, at a minimum NQF Level 4
  • 1-2 years of experience in a reception, customer service, or administrative role
  • Relevant NQF Level 6 qualification in Business Administration, Communications or related field is an advantage  
  • Experience or knowledge of the SETA environment is an advantage

NOTES:

  • Appointment into the position is conditional upon the signing of an employment agreement with the organisation.  
  • Candidates may be subjected to a Psychometric Assessment whose results will be considered in determining whether to appoint the candidate or not.
  • Applicants must note that they may be subjected to security, qualifications, criminal, credit and previous employment checks once shortlisted, and that their appointment would be subject to positive outcomes of these checks.
  • The closing date for all applications is Friday, 19 June 2026.  Applications received after the closing date will not be considered.  
  • Shortlisted candidates must avail themselves for interviews at a time, date and place determined by the Services SETA.  
  • The Services SETA is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of the Services SETA and its employment equity goals and targets, preference may be given, but is not limited to, candidates from under-represented designated groups. Candidates with disabilities are encouraged to apply for positions.

 For enquiries, please phone Ms Thabisile Shongwe at 011 694 8660 between 08h00 and 16h00 weekdays.  

The Services SETA reserves the right not to make an appointment. If you do not hear from the Services SETA within 60 working days from the closing date, please consider your application unsuccessful. The Services SETA will not be held liable for applications sent in any manner other than that stated in the advert.

All applications must be submitted on the Services SETA vacancy portal: www.serviceseta.org.za/vacancies  

NO HAND-DELIVERED, FAXED, OR POSTED APPLICATIONS WILL BE ACCEPTED