ATM Monitoring Officer FTC

SBV Services (Pty) Ltd.

2026/04/29   Houghton

Job Ref #: ATMMO01
Industry: Banking/Finance And Investment
Job Type: Temp
Positions Available: 1
SBV seeks to appoint an ATM Monitorin Officer who will be responsible for the day-to-day monitoring of different banks ATM’s, including incident management and escalation, root cause analysis of ATM faults, monitoring progress of restoration. Provide daily reports on ATM availability as well as managing and providing detailed feedback.
Job Description

Daily monitoring of all ATM’s

•Utilise different Banks monitoring systems to respond as quickly as possible to down ATM’s
•Log calls with banks vendors for problematic ATM’s and managing escalation until problem is timeously resolved.
•Forward update status on ATMs to centres regularly
•Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
•Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Daily troubleshooting and guaranteeing ATMs availability.

•Analyse poor performing ATM’s and put action plan in place for improvement.
•Identify faults in ATMs, by checking data obtained from reports and forward an alert to the Centre for them to be attended to.
•Follow up that all faults have been allocated to a team and have been resolved.
•Solving problems with the importation of data and non-existent transactions.
•Identify and communicate faults in cash machines and send an alert for them to be solved.
•Escalate to bank should vendor not adhere to SLA's as per bank standard in efforts to minimise downtime.

Solve problems identified by the client

•Manage the relationship with clients by communicating regularly to ensure that they are satisfied with the running of ATM machines
•Provide information and solutions for improving overall quality of service.
Drive the organisation culture
•Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

•Act as a change management architect in periods of change to ensure business continuity.
•Manage the integration of business units into a seamless end to end solution for customers.
•Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
•Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Job Requirements

•2 years’ experience in ATM Operations environment

•Custodian experience: Advantageous

Minimum Requirements: Education

•Grade 12