Job Ref #: SBV-605
Industry: Professional
Job Type: Permanent
Positions Available: 1

Job Description

Key Performance Area

Responsible for the adherence of operational procedures within the Retail department

• Implement and manage the execution of receiving, processing and storing of Retail as per Service Level Agreements and related Standard Operating Procedures
• Arrange sessions for daily resource planning & allocation of staff to effectively execute on daily supply and demand as well as schedule and run daily plan sessions with your support team.
• Review that all Staff (Cash Processors/Tellers and Waste and Runner Clerk) are issued with all applicable resources and managed as per Standard Operating Procedure.
  Manage workflow from receiving to processing and storing according to bank/ Service Level Agreements.
• Validate all client discrepancies according to procedures and send all required documentation to the Customer Liaison Officer .
• Review all daily reports on applicable SBV systems and apply corrective action for breaches out of Service Level Agreements.
• Confirm that authorisation has been received or settlements completed for all orders prior to dispatching as per Standard Operating Procedure.
• Verify that all waste/ integration/ online batches and releasing is done timeously according to bank Service Level Agreement.
• Evaluate that equipment is maintained and fully operational and report any logged/reported defects to the Head of Department.

 

 

Manage and maintain all administrative functions within one’s area

• Collaborate with relevant stakeholders regarding customer stationery and consumables required for daily services.
• Accountable for accurate completion and capturing of relevant documentation in line with audit requirements.
• Manage, monitor and report trend analysis on production reports, absenteeism and system challenges.
• Gather, compile and submit weekly/monthly Management Information System reports.

 

Responsible for reviewing and implement cash operation processes to increase efficiencies

• Coordinate and supervise the direction of workflow.
• Monitor, report and track all system and equipment failures.
• Ongoing evaluation of procedures in conjunction with the Head of Department- Retail.
• Utilize efficiency models for Capacity Planning and effective Production Management.
• Responsible for updating daily production statistics and conduct production meetings to meet efficiency targets.

 

Risk Management

• Verify and authorise all individual and departmental daily balancing.
• Verify that all End of Shift/ Day cash on hand are signed over to treasury for safe keeping and retrieval the next day according to Standard Operating Procedures.
• Collaborate and assist the relevant stakeholder with SBV Risk Business Continuity plans when required per incident type.
• Monitor the cash flow as per the floor limit and cash holdings.
• Enforce the searching Standard Operating Procedure of any personnel leaving/ entering the operational department.
• Investigate daily differences as per Standard Operating Procedure and establish root cause analysis and recovery within Service Level Agreement.
• Monitor that all internal and external handovers are Standard Operating Procedure compliant.
• Monitor strict adherence to company Standard Operating Procedure and escalate non-compliance to the HOD for corrective action as per disciplinary code.
• Weekly spot checks to verify that all procedures are adhered to as per Standard Operating Procedure, taking corrective action where necessary.

 

People Management

• Provide leadership to employees within SBV Lesotho
• Creates a conducive environment which translates into productivity and high morale within SBV Lesotho
• Inspire one’s team to deliver on key performance areas.
• Promote the employee value proposition of SBV Lesotho.
• Adhere to legislative requirements and SBV Lesotho policies and procedures
• Aid in the focus on talent to instill value creation for high value contributors
• Preside over disciplinary hearings and meetings on behalf of SBV Lesotho in alignment with statutory requirements and the policies & procedures of SBV Lesotho.
• Provide input in the Talent Management Process within SBV Lesotho.
• Aid with the performance management process of employees and identify training needs gaps to discuss with Head of Department for consolidated Retail training plan
• Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices.
• Manage overtime / illegal overtime of SBV Lesotho through proper planning and staff rotation inclusive of driving the time and attendance system within SBV Lesotho.
• Drive leave management in alignment with SBV Lesotho Policy
• Manage, monitor and report absenteeism daily and report on monthly trends.
• Manage leave planning and leave discussion
• Drive the daily management of the Time and Attendance system specifically in terms of: Verifying the Scheduling of employees on a rotational basis and assessing prior need for overtime
  
  

Lead the organisation culture within SBV Lesotho

• Lead the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement.
• Assist with implementing strategies in collaboration with Human Resource Department to evaluate and maintain employee satisfaction.
• Initiate and lead a culture of performance driven output through shared purpose vision and values.

 

Provide leadership to employees within the organisation, creating a winning culture and high morale, lead as an Ambassador and Executor of Change

 

• Act as a change management architect in periods of change to ensure continuity to operations
• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across SBV Lesotho.

 

 

Job Requirements

Requirements

Minimum Requirements: Work Experience

• 4 years’ Cash Operations experience, of which:
  2 years supervisory experience

Minimum Requirements: Education

• COSC
• Diploma in Business Management
• GA/Degree in Business Management / Accounting / Risk management will be added advantage

Special Training or Requirements

Computer Literate, knowledge of Microsoft packages-excel, good facilitation skills.

Behavioural Competencies Required

Analytical- and Critical Thinking Ability: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action.
Relationship- and Alliance Building Skills/ Social Intelligence: Ability to skilfully use interpersonal- and networking skills in order to develop a sound relationship/alliance and cooperate with key stakeholders inside/ outside the organisation and maintain such a relationship over time towards the achievement of objectives. Navigating complex social and political situations effectively
Verbal-, Non-verbal and Written Communication Skills: Ability to effectively interact with individual/ group, using appropriate verbal-, non-verbal- or written communication on the required level, and sending out/ receiving a clear message in the intended way
Customer/ Service Orientation and Customer Intimacy: To demonstrate a concern for performing work of a high standard, to align service/ products with customer expectations, to develop solutions for customer concerns or problems, to value the customer’s inputs and maintain an open communication channel with customer, and to react appropriately to customer demands
Corporate Governance: Ability to correctly apply internal control measures and framework of processes/policies and legislation in a transparent way in order to responsibly govern the organisation and ensure good accountability towards Management, Customers, Shareholders, Government and the Community
Supervising Teams: Demonstrate good understanding of leadership and management principles and application thereof in order to effectively delegate work, direct team members, uphold work rules and discipline, ensure adherence to progress with planned schedule and budget, and to manage deviations from budgeted man-hours.