Job Ref #: RR-99
Industry: Information Technology
Job Type: Permanent
Positions Available: 1

Job Description

Key Responsibilities:

Product Development and Strategy

• Define and document product requirements, specifications, and roadmaps in collaboration with stakeholders, operations management, and development teams.

• Translate business needs into actionable technical requirements, ensuring alignment with organizational goals.

• Develop and maintain a clear product vision, prioritizing features and deliverables based on business value and user needs.

Liaison and Stakeholder Management

• Act as the primary point of contact between operations management and development teams, fostering collaboration and resolving conflicts.

• Communicate project status, risks, and opportunities to stakeholders, ensuring transparency and alignment.

• Facilitate cross-functional meetings, including sprint planning, stand-ups, and retrospectives, to drive project momentum.

Productivity Monitoring and Optimization

• Establish and track key performance indicators (KPIs) to measure the productivity and efficiency of IT resources, including development teams and infrastructure.

• Implement processes to monitor resource utilization, identify bottlenecks, and optimize team performance.

• Provide regular reports and insights to leadership on team productivity, project progress, and areas for improvement.

JIRA Expertise and Project Management

• Leverage advanced proficiency in JIRA to manage project workflows, track tasks, and ensure timely delivery of milestones.

• Configure and customize JIRA boards, workflows, and dashboards to support Agile/Scrum methodologies and team needs.

• Train and support team members on JIRA best practices to enhance project management efficiency.

Technical Leadership

• Collaborate with developers to ensure technical feasibility of product designs and solutions.

• Stay informed of emerging technologies, industry trends, and best practices to guide product innovation.

• Provide technical guidance to non-technical stakeholders, bridging the gap between complex technical concepts and business objectives.

Job Requirements

Qualifications and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Master’s degree or MBA is a plus.

• 5+ years of experience in IT product management, with at least 3 years in a senior or lead role.

• Proven experience liaising between operations management and technical teams in a fast-paced environment.

• Demonstrated success in defining and launching IT products, from ideation to delivery.

• Strong understanding of software development lifecycles (SDLC), cloud technologies, and IT infrastructure.

• Familiarity with programming languages, APIs, and database systems is highly desirable.

• Ability to read and interpret technical documentation and architecture diagrams.

• Advanced proficiency in JIRA, including workflow customization, reporting, and integration with other tools (e.g., Confluence, Bitbucket).

• Experience implementing Agile/Scrum frameworks within JIRA.

Preferred Qualifications

• Experience with performance monitoring tools (e.g., New Relic, Datadog) to track IT resource productivity.

• Certification in Agile/Scrum (e.g., Certified Scrum Product Owner, PMI-ACP) or project management (e.g., PMP).

• Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes).

 

Key Competencies:

• Strategic thinking and vision

• Stakeholder management

• Process optimization

• Technical acumen

• Agile project management

• Data-driven decision-making