Claims Consultant

RBS Insurance Brokers

2025/05/22   Western Cape

Job Ref #: RBS-121
Industry: Insurance
Job Type: Permanent
Positions Available: 1
To deliver efficient and professional claims administration and advice across both personal and commercial lines, supporting our business objectives while ensuring exceptional client service.
Job Description

We're Hiring: Personal and Commercial Claims Consultant

?? Location: Cape Town | ?? Full-time, in office

Are you an experienced claims professional with a passion for service excellence and attention to detail? We’re looking for a Personal and Commercial Claims Consultant to join our dynamic team. In this role, you’ll manage the end-to-end claims process, ensuring a seamless and professional experience for our clients while upholding company standards and regulatory compliance.

Role Purpose

To deliver efficient and professional claims administration and advice across both personal and commercial lines, supporting our business objectives while ensuring exceptional client service.

Key ResponsibilitiesClient Engagement & Communication

  • Deliver accurate, timely, and professional communication to all stakeholders (clients, account executives, insurers).

  • Keep clients informed throughout the claims process.

  • Build strong, positive relationships with both internal and external stakeholders.

  • Contribute to achieving client satisfaction and service excellence targets.

Claims Administration

  • Manage the full claims process in line with company procedures and compliance requirements.

  • Register and process claims accurately and within timelines.

  • Appoint assessors/loss adjustors where required.

  • Apply policy terms and conditions and assess validity of claims.

  • Manage mandated claims and escalate where needed.

  • Obtain and approve service quotes; facilitate claims payments.

  • Keep internal systems and records updated at all times.

  • Drive recovery processes, monitor follow-ups, and maintain communication with clients.

  • Flag any instances of suspected fraud, dishonesty, or misrepresentation.

Performance & Compliance

  • Meet productivity and quality assurance targets.

  • Ensure adherence to internal mandates and regulatory frameworks.

  • Support process improvement and team development initiatives.

  • Participate in ad hoc projects and contribute to team success.

Personal Development

  • Embrace the company’s values and actively contribute to a positive team culture.

  • Take ownership of your learning journey and share knowledge with others.

  • Share information and knowledge with the team

     

Job Requirements

What You’ll NeedMinimum Qualifications & Skills

  • Matric or equivalent

  • RE 5 certification

  • NQF4/5

  • FAIS-compliant qualification/credits

  • Valid DOFA

  • Computer literate (CIMS knowledge is advantageous)

  • Excellent verbal and written communication skills

Experience

  • At least 3 years’ experience in Personal and Commercial Claims

     

Why Join Us?

At RBS, we believe in empowering our people, recognising performance, and offering growth opportunities. Join a team that values integrity, collaboration, and continuous improvement.