Job Ref #: CRM System Replacement – Steering Committee Quality Advisory Support (QAS)
Industry: Motor Industry
Job Type: Contract
Positions Available: 1

Job Description

About the Opportunity

MIBCO is undertaking a strategic CRM System Replacement Programme and seeks to appoint an Independent Quality Advisor to support the Steering Committee. This role is critical in strengthening governance, objectivity, and confidence in decision-making across the procurement and implementation phases.

The QAS will act as a trusted, independent challenger, providing evidence-based independent guidance aligned with King V, regulatory obligations, and best-practice technology governance — without assuming any delivery or management responsibilities.

Key Purpose of the Role

To provide independent, objective guidance to the Steering Committee and its Chairperson that the CRM replacement programme is:

• Properly governed and controlled
• Delivering value for money
• Managing risk, security, and privacy effectively
• Compliant with applicable legislation and internal policy
• On track to realise agreed business benefits

Key Responsibilities

Programme & Delivery Advisory Support

• Provide independent advisory support over scope, schedule, milestones, dependencies, and delivery approach

Provide independent advisory observations at key stage gates and decision points

Procurement & Commercial Assurance

• Review and guide on RFP governance, evaluation methodology, and scoring integrity

• Provide independent observations regarding the fairness, transparency, and robustness of vendor selection processes assess commercial assumptions, total cost of ownership (TCO), and contract risk

Risk, Change & Control

• Independently review programme risk, issue, and change registers
• Challenge unmanaged risks, optimism bias, and tolerance breaches

Review and comment on the effectiveness of mitigation and escalation actions

Security, Privacy & Data Assurance

• Provide assurance over POPIA compliance and operator arrangements
• Review data migration approach, quality controls, and cutover readiness
• Assess cybersecurity posture aligned to ISO/IEC 27001 or equivalent standards

Governance, Compliance & Benefits

• Assess alignment with King V and applicable regulatory frameworks (e.g. POPIA, FSCA/PFA where relevant)
• Support audit readiness and Audit & Risk Committee reporting

• Provide independent guidance on benefits tracking, benefits realisation, and post-implementation outcomes

 

Key Deliverables

• Monthly Independent Quality Reports to the Steering Committee

• Stage-gate advisory observations and recommendations. Written observations and recommendations on material risks and control gaps
• Security, privacy, and data assurance summaries
• Benefits realisation assurance notes
• Final Programme Assurance & Closure Report

 

Reporting & Engagement Model

• Functional reporting to the Steering Committee Chairperson

• Attendance at all Steering Committee meetings (standing agenda item)
• Right of escalation to the Chairperson, Board Secretary, and Audit & Risk Committee for material concerns
• Engagement basis: The role serves in a non-executive, advisory capacity to the Steering Committee

• The role serves in an independent advisory capacity only and holds no decision-making or voting authority. All programme, procurement, governance, and implementation decisions remain the responsibility of the Steering Committee and authorised MIBCO governance structures

Job Requirements

Independence Requirements

Applicants must be able to demonstrate that they:

• Have no delivery, implementation, or configuration responsibilities
• Hold no financial or commercial interest in any potential CRM vendors
• Can declare and manage any actual or perceived conflicts of interest

Minimum Requirements

Experience

• Minimum 10 years’ experience in independent project or programme assurance
• Proven assurance experience on large-scale enterprise systems (CRM, ERP, or equivalent)
• Experience reporting to Steering Committees, EXCOs, Boards, or Audit & Risk Committees
• Exposure to regulated or governance-intensive environments

Skills & Expertise

• Independent QA and programme health-check methodologies
• Risk-based assurance planning
• Strong working knowledge of:
• King V
• PRINCE2 / PMI governance principles
• POPIA
• ISO/IEC 27001 or equivalent security frameworks
• Strong commercial and contractual risk analysis capability
• Excellent executive-level written and verbal communication skills

Qualifications

• Bachelor’s degree in information systems, Computer Science, Engineering, Business, or Finance

Advantageous:

• Postgraduate qualification (MBA, MCom, MSc)
• Certifications such as PRINCE2, PMP/PgMP, CISA/CISM, ISO 27001 Lead Auditor, or CIA

 

Time Commitment

Approximately 2–4 days per month on average (meetings, paper reviews, and ad-hoc escalations), increasing during critical phases (procurement evaluation, data cutover, go-live). Meetings are primarily virtual (MS Teams)

 

Term & Tenure

From appointment until six months post project sign-off to cover hyper-care, benefits verification and close-out. The role is renewable subject to project needs and performance. It is estimated that the duration will be 18 months.

Remuneration & Independence

This is an independent appointment. Remuneration will be in line with the requirements of the Motor Industry Bargaining Council (MIBCO) Terms of Reference for Audit and Risk Committee – Section 7.1 and the MIBCO Meeting Policy which is reviewed annually by the MIBCO Governing Board (“Board”).

Compliance & Confidentiality

The successful candidate will comply with all applicable organisational policies and statutory requirements, including POPIA duties of confidentiality and breach notification, and will support audit readiness and oversight by the Audit & Risk Committee.

 

Application Process

• Submit a detailed CV and one-page motivation addressing the minimum requirements and relevant CRM governance experience.
• Provide two contactable references for recent steering/board roles.
• Disclose any potential conflicts of interest.

 

Contact person

Questions or inquiries relating to the application process may only be directed to the following contact person:

Item Detail Name Princess Chauke Position title Board Secretary Email address Princess.Chauke@mibco.org.za Contact number 011 369 7602

 

NOTE: 

• You can submit your expression of interest via email – subject line: Confidential Application – CRM System Replacement – Steering Committee Quality Advisory Support (QAS), to Princess.Chauke@mibco.org.za
• The successful short-listed candidate will be required to undergo an interview.

 

Employment Equity & Transformation

 

MIBCO is committed to transformation and employment equity. Preference may be given to suitably qualified candidates in line with organisational objectives and applicable legislation.