Job Ref #: MGO5 - 001
Industry: Call Centre
Job Type: Permanent
Positions Available: 1

Job Description

Chief Growth Officer (CGO) – Global BPO Solutions

Mango5 is a leading global Business Process Outsourcing (BPO) provider, located in Cape Town, South Africa. Since 2006, we have partnered with businesses in Financial Services, Healthcare, Telecommunications, Fintech, and Recruitment across the USA, UK, and EU, delivering multilingual, high-impact outsourcing solutions that drive business success.

We are seeking a strategic, dynamic, and results-driven Chief Growth Officer (CGO) to spearhead international growth, engage global executives, and position Mango5 as the premier outsourcing partner for multinational corporations and high-growth enterprises.

Job Requirements

KEY RESPONSIBILITIES

International Growth & Business Expansion

· Develop and execute a global go-to-market strategy targeting enterprises in the USA, UK, and EU.

· Identify high-value outsourcing opportunities and secure contracts with Fortune 500 companies and fast-growing startups.

· Define Mango5’s expansion roadmap, revenue objectives, and market positioning in collaboration with the CEO & Executive Committee (Exco).

Enterprise Sales & Strategic Partnerships

· Engage C-suite executives and decision-makers to position Mango5 as a strategic outsourcing partner.

· Develop strategic partnerships with Private Equity (PE) firms, VC-backed startups, and multinational corporations.

· Lead contract negotiations, RFP responses, and executive-level presentations.

· Represent Mango5 at global outsourcing conferences, trade shows, and industry summits.

Brand Positioning & Thought Leadership

· Establish Mango5 as a leader in AI-driven customer service, multilingual support, and outsourcing innovation.

· Drive PR, content strategy, and executive networking to enhance market visibility.

· Develop and implement digital marketing strategies to expand reach and influence.

Revenue & Profitability Leadership

· Own the global revenue & growth P&L, ensuring profitability and scalable revenue streams.

· Build predictable sales pipelines, leveraging data-driven strategies, automation, and AI-powered lead generation.

· Optimize sales processes and analytics using CRM, sales automation, and AI-driven insights.

Executive Leadership & Cross-Functional Collaboration

· Serve as a key member of the Executive Committee (Exco), contributing to strategic decision-making.

· Align Operations, HR, and Technology teams to ensure seamless service delivery and operational scalability.

· Oversee contract execution, ensuring exceptional client service and operational efficiency.

KEY QUALIFICATIONS & EXPERIENCE

Essential Skills:

· Proven ability to develop and execute international growth strategies.

· Extensive experience engaging and influencing C-suite executives.

· Exceptional negotiation, communication, and presentation skills.

· Strong strategic thinking and market analysis capabilities.

· Demonstrated success in building profitable, scalable revenue streams.

· Expertise in CRM, sales automation, analytics, and AI-driven sales methodologies.

Minimum Experience:

· 5+ years of senior leadership experience in BPO, RPO, Enterprise Sales, or Business Development.

· Proven success in global sales and market expansion across North America, UK, and Europe.

· Track record of closing multi-million-dollar outsourcing contracts.

· Experience working with Fortune 500 companies, high-growth startups, or Private Equity-backed firms.

Educational Requirements:

· B. Com or equivalent (MBA preferred).

· No criminal record

Why Join Mango5?

· Competitive base salary + performance-based incentives.

· Flexible working arrangements (Hybrid).

· Medical insurance

· Entrepreneurial executive role, reporting directly to the CEO.

Join Mango5 and lead the next chapter of global outsourcing excellence! Drive international expansion, engage top executives, and redefine the future of BPO solutions.

If you match our criteria but don’t hear from us within 2 weeks, we will keep your CV in our talent pool for future opportunities.