Job Ref #: LZA000707
Industry: FMCG
Job Type: Permanent
Positions Available: 1

Job Description

Background of the Company

 

Lindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May 2011 and forms part of the Lindt & Sprüngli group of companies. With more than 150 employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 17 Lindt retail stores.

As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost 175 years which takes its origins in Zurich, Switzerland. Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA. The products are distributed by 28 subsidiary companies and branch offices, in around 500 Lindt shops and cafés, and also via a comprehensive network of more than 100 independent distributors around the globe.

 

Position Purpose

The Receptionist serves as the first point of contact for clients, visitors, and employees, embodying the company’s values and professionalism at all times.

This role is not only responsible for managing front desk operations efficiently but also acts as a brand ambassador, ensuring every interaction reflects the organization’s commitment to excellence, integrity, and exceptional service.

By creating a welcoming and positive experience, the Receptionist plays a vital role in shaping perceptions of the company and fostering strong relationships.

Job Requirements

• Coordinate front-desk activities, including distributing correspondence and redirecting phone calls;
• Handling customer complaints
• Greet and welcome guests as soon as they arrive at the office;
• Occupational Health and Safety Officer duties (designated Fire Aider)
• Answer, screen and forward incoming phone calls;
• Management of office stationery and kitchen supplies;
• Handling of all courier and postal services;
• Offer administrative support across the organization;
• Direct visitors to the appropriate person and office;
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);
• Provide basic and accurate information in-person and via phone/email;
• Receive, sort and distribute daily mail/deliveries and parcels;
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor parking codes);
• Order front office supplies and keep inventory of stock;
• Update calendars and schedule meetings when needed;
• Keep updated records of office expenses and costs;
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Manage the Chocolate/Finance and storage room and implement controls where necessary
• E-shop duties
• Booking travel and accommodation
• Reconciliation of expense claims for Executive Team
• Ensure first aid kits are compliant, and a register is kept of first aid and firefighter equipment 

Personal Characteristics

• Proven work experience as a Receptionist, Office Administration or similar role;
• Proficiency in Microsoft Office Suite;
• Professional attitude and appearance;
• Professional written and verbal communication skills;
• Ability to be resourceful and proactive when issues arise;
• Excellent organizational skills;
• Multi-tasking and time-management skills, with the ability to prioritize tasks;
• Ability to work under pressure and independently
• Customer service focused;
• Attention to detail;
• Able to grow with the level of responsibilities and with the size and structure of the business.

Skills and Competencies required

• Minimum of 5 years’ working experience in an office environment;
• Advanced Knowledge of Microsoft Office package (mainly Outlook, Word, Power Point and Excel);
• Advanced knowledge of business English (written and spoken)
• Additional certification in Front Desk management/reception is an advantage