I.T Support Technician

Kagiso Media

2025/05/26   Midrand

Job Ref #: 202505
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Jacaranda FM, a proud division of Kagiso Media (Pty) Ltd, is seeking a skilled IT Support Technician to provide reliable technical support across the business. The role involves maintaining all IT systems on-site and offering basic broadcasting and stud
Job Description

I.T. Support Technician

 

Location:                            Midrand,Gauteng

Employment Type:         Permanent

Reporting To:                   IT & Technical Manager

Closing Date:                    6 June 2025

 

Jacaranda FM, a proud division of Kagiso Media (Pty) Ltd, is seeking a skilled IT Support Technician to provide reliable technical support across the business. The role involves maintaining all IT systems on-site and offering basic broadcasting and studio support as needed.

IT Systems

  • Provide desktop support, maintain, and develop Jacaranda FM’s IT systems and infrastructure.
  • Install, maintain, and upgrade workstations to ensure optimal performance.
  • Perform regular data backups and implement recovery procedures to safeguard information. 
  • Manage Microsoft 365, Azure, and Mimecast user accounts, including mailbox configurations.
  • Configure and maintain NAS storage systems to support data storage needs.
  • Maintain an accurate inventory of IT assets and manage technical consumables.
  • Monitor and manage internet and data security to protect organisational resources.

 Broadcasting 

  • Provide first-line technical support for broadcast studios and reduce transmission downtime.
  • Maintain and support broadcasting systems (RCS, NewsBoss).
  • Assist with live studio operations, recordings, and podcast sessions.
  • Update Standard Operating Procedures documentation and support business continuity testing.
  • Offer Standby support for HQ and satellite studios. 

Facility Management 

  • Support general building, security, and maintenance functions.
  • Assist in managing service provider relationships ( e.g., Sentech, Telkom, Neotel, Zenprop).
  • Maintain supplier database and support BEE compliance.
  • Assist with technical maintenance, studio upkeep, and infrastructure upgrades.
  • Help manage PBX systems, access control, and security cameras.
  • Contribute to the development of a fault management system.

 General

  • Participates as a member of the technical team.
  • Contributes positively to the technical team and station.
  • Execute any tasks that may reasonably be expected.
  • Assist with loading of invoices onto procurement portal.

 

Job Requirements
  • Post Matric qualification, with relevant technical course
  • Heavy duty driving license

 SKILLS & EXPERIENCE

  • M365, Azure user admin, Networking, Apple Mac OS and MS Windows experience.
  • Familiarity with Mimecast and cloud backup services.
  • Service Oriented knowledge.
  • Knowledge of RCS, NewsBoss will be a bonus.
  • Experience in Transmission, broadcasting and linking technologies.