Job Ref #: NFM001
Industry: Property
Job Type: Permanent
Positions Available: 1

Job Description

Purpose of the Job

Effective and efficient high level strategic management of facilities, at a National level. Proactive life cycle management of all assets within the sector as well as the proactive maintenance and planning of all assets. Negotiating and overseeing all service contracts as may be applicable and overseeing the budgets of the sector.

Key Performance Areas

1. Facilities Management:  

• Drive and proactively participate in the FM Centre of Excellence (COE).
• Proactive life cycle oversight of all assets within the sector.
• Formalise all planned maintenance requirements for proactive maintenance planning of all assets within the sector.
• Formalise all statutory requirements for the respective disciplines under management to ensure compliance.
• Oversee Facility Management System (FMS).

2. KPI Management

• Negotiate and oversee all service contracts as may be applicable.
• Preparation, Implementation, monitoring and reporting on Capex and OPEX budgets.
• Growthpoint Helpdesk – Oversee helpdesk, manage reports & follow up.
• Procurement – Align supplier management / procurement with Facilities Management objectives.
• Oversee Service Level Agreements, ensure compliance and performance management of KPI’s within the teams.
• Oversee Asset Register compliance.
• Oversee RFP Management, roof, sprinkler, etc. in conjunction with Facilities Managers.
• Drafting, implementing, and communicating Standards, Policies and Procedures.
• Operate in a cost-effective manner whilst still delivering the highest level of service to the business
• Leverage technology advances to ensure best practice implementation within the sector.
• Strategic input of sustainability plans and roll out nationally.
• Strategic, accurate and timeous reporting at various intervals and meetings for the sector.
• To conduct building inspections in conjunction with FM teams to ensure standards are maintained.
• To monitor, investigate, report and recommend on optimum recoveries on all utilities, including the required meetings.
• Ability to read and track income statement movements, including analysis of accounting transactions.

3. Project Management

• Project manage ongoing facilities management projects, ensuring that costs, time and quality parameters are met.
• Project manage refurbishments, redevelopments, additions and redecorations of buildings.

4. Risk Management 

• Oversee the management and control of risks in respect of machinery, plant, equipment, fire services and electrical.
• Oversee the effective management and control of client, service providers and public health, welfare, and safety by applying the OHS Act, Regulations, and by-laws.

5. Stakeholder Management

• To liaise with clients, ensuring quick turnaround times and manage the Client-Landlord relationship.
• Maintain a relationship with the various local and national authorities and forums. i.e., Department of Labour, Fire and Disaster Management, Local Business Forums. etc. and implement corrective action when required.
• Ensure Information flow, knowledge and sharing of best practice across the business to improve collaboration.
• Attend networking events and conferences when required.

6. People Management

• Oversee and provide technical guidance and support to Asset management, Property management and Facilities management team.
• Facilitate Quarterly Facility Management  meetings.
• Identify Facilities Management training needs and mentoring; and assist in the recruitment of technical staff, Interviewing of graduates, placement, mentoring and coaching. Act as an advisor for large projects.
• Performance management and Key Performance Indicators input and management of direct staff.

Job Requirements

Knowledge

• Knowledge of safety, fire and emergency procedures. 
• Knowledge of Occupational Health and Safety Act and relevant legislation and regulations. 
• Knowledge of SLA’s and lease agreements. 
• Knowledge of technology in building (electrical, plumbing and construction). 
• Knowledge of mechanical and air-conditioning systems. 
• Knowledge of day-to-day operations, including hard and soft services. 
• Knowledge of strong accounting principles is a prerequisite.

Job Specific Skills

• Excellent verbal and written communication skills.
• Well-developed interpersonal skills.
• Ability to deliver on time and within budget.
• Strong organisational abilities, analytical skills, accuracy and attention to detail.
• Strong negotiating skills.
• Budget Management.
• Stakeholder focus.

Competencies

• Business Acumen.
• Financial Accounting Principles.
• Self-starter.
• Employee management, coaching and mentoring.
• Adaptability.
• Professional team player.
• Intelligent self-starter who shows initiative.
• Flexible and adaptable with an ability to multi-task.
• Hard worker who works well under pressure, deadline focused and results driven.
• Assertive and tenacious.

Experience

• At least ten (10) years’ experience in Facilities Management, five (5) of which must be at senior management level.
• Ten (10) years of Facility Management / Project Management experience. 
• Proven experience in end-to-end Facilities Management. 

Education

• A Tertiary qualification in the field of Engineering or Construction Management. BSc or equivalent.
• Artisan by Trade advantageous, along with being a Member of the Engineering Council of SA.

Internal Liaison

• All internal stakeholders.

External Liaison

• Tenants.
• Contractors.
• Statutory bodies.
• Local authorities.
• Municipalities.

Level of Decision Making

Decisions involve significant impact on the organisation’s operational efficiency, cost management, and risk mitigation.

Level of Problem Solving

Problem-solving requires balancing strategic foresight with operational agility, leveraging cross-functional collaboration.and applying data-driven insights.