Job Ref #: EW-1191
Industry: FMCG
Job Type: Permanent
Positions Available: 1

Job Description

Ecowize is seeking an entry-level Technical Service Agent responsible for ensuring that satellite units remain fully operational by performing preventative maintenance in accordance with the service schedule. The role also involves continuously identifying opportunities for improvement to optimise resources; including manpower, energy, and water - through effective utilisation of industrial washing systems and participation in time-study initiatives

 

Responsibilities:

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
• Manage, resolve complaints, and advise internal/external stakeholders on corrective action.
• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
• To ensure that application of audit procedures conform to the clients quality standards
• To determine the precision and accuracy in chemical verification
• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
• Provide effective solutions to address site pain points from a maintenance perspective.
• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
• Provide onsite assistance and training to the operations team.

Job Requirements

Minimum Requirements:

• Grade 12 or equivalent 
• Qualification in Food Science or related field will be an advantage
• Previous experience in a food processing environment
• A valid driver's licence (Company vehicle will be provided)
• Ability and willingness to work night shift as and when required.

The successful incumbent will have the following skillset

• Customer centric to drive operational excellence.
• Ability to work in a fast-paced work environment and meet deadlines.
• High work standards, energetic and driven.
• Communication and teamwork - works well with site team and stakeholders, able to explain technical matters clearly and provide support/training
• Attention to detail - accurate reporting, chemical verification and following maintenance schedule
• Technical aptitude- basic mechanical understanding with a willingness to learn maintenance processes and equipment
• Problem-solving mindset - able to identify issues, suggest improvements, and take initiative in resolving site challenges
• Safety and compliance awareness - understands the importance of health, safety, food safety and environmental standards, with a responsible approach to following procedures

When applying for this position, please ensure that you have the minimum job requirements. 

The Company is committed to complying with legislation and to meet its strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013). The closing date for internal applications is 30 April 2026.  Remember to inform your direct line manager should you be interested in this opportunity and apply directly on our job portal.

NOTE: If you have not received a response from us within 14-days of the closing date, kindly consider your application as unsuccessful.