Job Ref #: BI-283
Industry: Insurance
Job Type: Permanent
Positions Available: 1

Job Description

Who we are

Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent. Bryte Insurance Company Limited approaches customer risk with purpose, proactively working with brokers and customers to enable better risk decisions.

 

Job Purpose

Attend to the adjustment and management of third-party claims with the goal of minimising the company's losses and approving only those claims for which we are liable. The role holder will be responsible for claim management with the goal of minimising the company's losses by settling third-party claims in a fair and reasonable manner. End-to-end negotiation and settlement of third-party claims - prior to litigation. 

Job Requirements

Key Tasks & Accountabilities

• Sound knowledge, experience and understanding of short-term insurance.
• General third-party claims handling skills.
• Understanding of Bryte guiding principles and philosophy and framework.
• Applications of third-party claims technical guidelines.
• Basic insight into company strategies and business plans.
• Clear understanding of Financial Services compliance framework.
• Sound knowledge of Bryte organizational structure.
• In-depth knowledge and understanding of relevant company policies, processes, and procedures.
• Sound internal network.
• Knowledge of relevant workflow systems.
•  Prioritise daily activities to enable processing and maintenance of all third-party  claims.
• Zero mandate on processing of third-party claims, all third-party claims need to be referred to the supervisor.
• Check the accuracy of third-party registered claims cover details and add claimant details timeously.
• Confirm estimate is accurate, deducting excess to work out estimate of third-party claim through investigating policy cover.
• Complete fraud list and identify third-party claims that require further fraud verification.
• Ensure computer generated letter is forwarded to relevant broker.
• Liaise with stakeholders to gather and ensure accuracy of information.
• If required, inform other relevant departments within third-party claims (e.g., recoveries, salvages, claims verification units etc).
• Capture diary entry immediately after registration process, describing progress and action of third-party claim.
• Deal with and ensure resolution of queries on an on-going basis.
• Obtain necessary documents/assessors report and make amendments to estimates ensuring authorization within policy cover.
• Continually update and maintain diary system.
• Draw payment on relevant system, ensuring accuracy of banking details, invoice number, VAT numbers, class allocation, client release, etc.
• Ensure letters are forwarded to brokers demonstrating breakdown of payments.
• Ensure accurate codes are allocated to payment of claims to minimize leakage.
• Finalize payments on Workflow.
• Review all open files on a quarterly basis by assessing check reports and claims not processed report.
• If encounter system problems, log calls timeously with relevant department.

 

Effective customer focus and service

• Liaise with internal stakeholders to facilitate problem resolution and efficiency of work activities
• Communicate with stakeholders on a daily basis to inform of progress of claims and claim policy and procedure
• Deal with and resolve any queries relevant to area; if unable to resolve, escalate to manager for resolution
• Represent the organization through maintaining high levels of professionalism, service excellence and customer excellence
• Adhere to internal policies, processes and procedures 

 

Effective adherence to company claims policy, standards and SLA

• Ensure adherence to all company policies at all times
• Ensure adherence to negotiated flexi hours
• Maintain dress code, behaviour and absenteeism

 

Qualifications & Experience

• Minimum Matric/Grade 12
• Bachelor’s degree, /Equivalent
• LLB  will be advantageous

• 3-5 years claims handling / adjustment experience.
• Proven experience in handling large loss claims.

 

Relationship

Internal

• All Claims departments
• Sales
• Underwriters

 

External

• Brokers
• Clients
• All Claims suppliers and service providers

 

Knowledge

• Sound knowledge, experience and understanding of short-term insurance
• General Claims Handling skills
• Understanding of Bryte guiding principles and philosophy and framework
• Applications of claims technical guidelines
• Basic insight into company strategies and business plans
• Clear understanding of Financial Services compliance framework
• Sound knowledge of Bryte organizational structure
• In-depth knowledge and understanding of relevant company policies, processes and procedures
• Sound internal network
• Knowledge of relevant workflow systems

 

Other Requirements

• Accuracy
• Attention to detail
• Customer service orientation (including assertiveness)
• Oral and written communication
• Planning and organizing
• Problem solving
• Self-awareness
• Teamwork
• Work standards

 

Technical Skills

• Computer skills
• Administrative skills
• Communication skills
• Negotiation
• Drivers Licence
• Time Management & Prioritising
• Planning and Scheduling Work
• Listening & Organising
• Getting unbiased information
• Identifying and Solving Problems
• Making Decisions, Weighing Risks
• Thinking Clearly & Analytically

 

Additional Information

• This role is based at Bryte Head Office, Rosebank.
• Within the context of Bryte Insurance Company Limited's Employment Equity Policy, all eligible candidates will be considered; however, preference will be given in the following order:

• the suitability of the candidate based on job-specific selection criteria of equally suitable candidates, the candidates from the designated group within the ambit of Bryte Insurance Company Limited's Employment Equity Policy.

• Application will only be considered based on the minimum requirements of the vacancy.

Closing Date:5 May 2026