Job Ref #: BI-279
Industry: Insurance
Job Type: Permanent
Positions Available: 1

Job Description

To lead and develop a high-performing Takaful underwriting team, while overseeing commercial and personal lines underwriting to drive profitable growth, sound risk management, and strong broker relationships.

Job Requirements

Key Tasks & Accountabilities

Leadership

• Lead, develop, and inspire a high-performing underwriting team, fostering a culture of accountability, collaboration, and continuous improvement.
• Set clear performance objectives and manage delivery against agreed targets, ensuring alignment with organisational goals.
• Conduct performance reviews, providing coaching, feedback, and development support to enhance individual and team capability.
• Effectively manage team dynamics, recognising and leveraging individual strengths to optimise team performance.
• Actively promote staff morale and drive high levels of employee engagement, creating a positive, motivated, and inclusive work environment.
• Ensure the team operates in line with agreed SOPs, service standards, and governance requirements, maintaining consistency and quality of output.
• Drive a culture of continuous improvement, actively identifying and implementing operational efficiencies to enhance performance and service delivery.
• Drive a customer and broker-centric mindset within the team, ensuring service excellence and responsiveness.
• Collaborate with key internal stakeholders to ensure alignment, effective communication, and delivery of shared objectives.
• Lead change initiatives within the underwriting function, ensuring successful adoption of new processes, systems, and ways of work.

 

Underwriting

• Have a broad understanding of Underwriting across Commercial and Personal Lines of business
• Have industry knowledge and applying underwriting by leading a team on the following functions:
• To manage underwriting of new and existing business within Delegated Authority limits, applying strong technical knowledge to ensure appropriate risk assessment, pricing, and acceptance.
• Apply underwriting expertise across commercial and personal lines to ensure sound technical decision-making and consistency in execution.
• Take accountability for underwriting portfolio performance, using a deep understanding of risk drivers to monitor exposure and implement corrective actions.
• Implement underwriting strategies and actions, leveraging technical expertise to achieve targeted rates, loss ratios, and sustainable performance.
• Conduct regular portfolio reviews, applying technical insights to ensure delivery against profitability targets, including loss ratios and growth objectives.
• Manage the end-to-end underwriting process (new business, renewals, endorsements, and cancellations), ensuring accuracy, efficiency, and alignment with established procedures.
• Provide technical guidance and direction to the team, ensuring high-quality underwriting decisions and consistency across the function.
• Ensure delivery against SLAs and service standards, maintaining operational efficiency and a high level of service.
• Analyse and interpret underwriting reports and management information, using insights to inform decision-making and performance management.
• Collaborate with internal stakeholders and brokers, applying underwriting expertise to support business objectives and strengthen partnerships.

 

General

• Uphold ethical standards and ensure adherence to Shari’ah principles in all relevant business practices and decisions.

Qualifications & Experience:

• Grade 12
• Insurance qualification or technical qualification advantageous
• A formal business degree/qualification will be advantageous
• Min 3 years technical expertise in insurance business across Commercial and Personal Lines of business
• FAIS compliant, 60 credits
• Experience in leading and managing teams is required
• Proven experience with brokerages will be an advantage
• Must have RE5. RE1 will be an advantage and a requirement after appointment

 

Closing 1 May 2026