Application Specialist

BDO South Africa

2026/04/22   Gauteng

Job Ref #: SASZDTJHB17APR26RD
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Primary Purpose of the Job The Application Specialist is responsible for the administration, support, and continuous improvement of enterprise business applications, with a primary focus on focus on Microsoft SharePoint and related Microsoft 365 services.
Job Description

Primary Purpose of the Job

The Application Specialist is responsible for the administration, support, and continuous improvement of enterprise business applications, with a primary focus on
focus on Microsoft SharePoint and related Microsoft 365 services. The role acts as a bridge between business users and technical teams, ensuring applications are stable, secure, and aligned with business requirements.

 

Main Duties and Responsibilities

  • Application Support & Operations
  • Provide 2nd and 3rd line support for business applications, including SharePoint Online.
  • Troubleshoot incidents, perform root-cause analysis, and resolve application issues.
  • Monitor application performance and availability.
  • Manage application upgrades, patches, and enhancements
  • Maintain application documentation, support procedures, and configuration records.

SharePoint & D365

  • Administer and support SharePoint Online, including:
  • Site collections and site provisioning
  • Permissions, security groups and access controls
  • Document libraries, metadata, content types, and workflows
  • Design and maintain SharePoint sites for:
    • Document Management
    • Team Collaboration
    • Business Process enablement
  • Support integration with:
    • Microsoft Teams
    • OneDrive
    • Power Automate
    • Power Apps.
  • Ensure adherence to governance, data retention, compliance and information architecture standards.

Business Engagement and Change Enablement

  • Engage business stakeholders to gather and document application requirements.
  • Translate business needs into application solutions or enhancements.
  • Assist with user acceptance testing (UAT) and deployment activities.
  • Provide user training, guidance, and application documentation.
  • Participate in application-related projects, including implementations and migrations.
  • Support change management and release activities.
  • Identify opportunities to improve application performance, usability, and automation
  • Collaborate with developers and technical teams on custom or in-house solutions.

 

Job Requirements

Qualifications

  • Grade 12 
  • Diploma or Degree in Information Technology, Computer Science, or related field 
  • Microsoft certifications (SharePoint, D365, Power Platform) are advantageous

Work Experience

  • Minimum 3- 5 years’ relevant experience 

Knowledge

  • Exposure to AI-enabled features, AI agents, or AI model integrations – Desirable
  • Applied knowledge of the Power Platform, including:
    • Power Automate workflows (approvals, notifications, data synchronisation)
    • Power Apps custom SharePoint forms and canvas apps
    • Connector usage, triggers, actions, and platform limitations
    • Environment management and security considerations
  • Application support and troubleshooting capabilities:
    • Incident diagnosis and resolution
    • Root cause analysis and configuration-level troubleshooting
    • Log analysis and error interpretation
    • Change, release, and deployment support
    • Understanding of application dependencies and integration points
  • Data and integration knowledge:
    • SharePoint lists and libraries as structured data sources
    • Working knowledge of SQL databases (read-only / integration level)
    • Conceptual understanding of APIs and system connectors
    • Awareness of how SharePoint data is consumed by reporting tools such as Power BI
  • Tools and Platforms:
    • SharePoint Admin Centre
    • Microsoft 365 Admin Centre
    • Power BI integration with SharePoint data sources
    • Dynamics 365 CRM platforms
    • Low-code / no-code enterprise solutions

Technical Competencies

  • Microsoft 365 ecosystem knowledge:
  • SharePoint, Teams, OneDrive, Power Automate, Power Apps
  • Application support experience in an enterprise environment
  • Understanding of:
    • User access management and security
    • Application lifecycle management
  • Understanding of SQL and data integration concepts
  • Experience in a regulated or corporate environment

Behavioural & Professional Competencies

  • Strong problem solving and analytical skills
  • Ability to work independently and in a team environment while managing multiple priorities
  • Pragmatic mindset — balances “ideal architecture” with business reality
  • Clear communicator with both technical and non-technical stakeholders
  • Takes ownership of solutions end to end, from design to production support
  • Detail-oriented. With a focus on quality and reliability
  • Ability to learn new software and technologies quickly.

BDO Core Competencies

  • Relationships and Collaboration
  • Exceptional Client Service
  • Business Growth
  • Engaging people
  • Leadership
  • Quality, Risk management and Operational performance