Job Ref #: SSFIN2604-XSV02
Industry: Legal
Job Type: Permanent
Positions Available: 1

Job Description

About the job

At Adams & Adams, we pride ourselves on being an industry leader in Africa, driven by excellence, integrity, and a strong client-centric approach. We foster a collaborative, high-performance culture that supports professional growth, accountability, and continuous improvement while delivering outstanding legal and business services to our clients and the wider community.

 

Job Purpose

The Collections Controller is responsible for overseeing and coordinating the credit control and e-billing functions to maximise the collection of outstanding debt, ensure accurate and compliant billing, and maintain the integrity of customer ledgers.

The role supports strong cash flow management through effective team supervision, process discipline, stakeholder engagement, accurate reporting, and adherence to firm policies, controls, and key performance indicators.

Job Requirements

Key Skills, Knowledge and Competencies:

• Strong credit control and collections management knowledge.
•  Sound understanding of accounting fundamentals, including reconciliations, journals, ageing, and balances.
•  Knowledge of legal firm accounting, including trust and business accounts, matter credits, and legal billing practices.
•  Hands-on experience with e-billing systems, portals, and compliance requirements.
•  Strong understanding of internal financial controls, approvals, and segregation of duties.
•  Ability to manage customer ledgers, unallocated receipts, and credit notes accurately.
•  Strong analytical skills with the ability to interpret debtor, trust, and prescriptive debt reports.
•  Advanced MS Excel skills with working knowledge of Word and Outlook.
•  Strong leadership, supervision, and workload management skills.
•  Excellent communication skills for engagement with Partners, legal teams, and external agencies.
•  High attention to detail and strong organisational skills.
•  Ability to work under pressure and manage multiple priorities in a deadline-driven environment.
•  Strong problem-solving skills with a proactive and results-driven approach.

Key Responsibilities:

• Maximise collection of overdue accounts and minimise outstanding debtor balances.
•  Monitor and manage all credit control activities in line with firm policies and procedures.
•  Supervise and support Credit Control and E-billing teams, including work allocation and performance oversight.
•  Ensure accurate and timely invoicing, credit notes, and month-end statement distribution.
•  Resolve returned or disputed invoices within agreed turnaround times.
•  Manage and reconcile customer ledgers, including unallocated receipts, trust monies, and matter credits.
•  Approve and monitor refunds, write-offs, rebates, consolidated invoices, and fund transfers.
•  Maintain accurate client master data, including billing details, account allocations, and ageing accuracy.
•  Manage e-billing portals and ensure compliance documentation, budgets, forecasts, and rate updates are current.
•  Produce weekly, monthly, and ad hoc reports, including debtors, trust balances, prescriptive debts, and management reports.
•  Provide training and guidance to credit control and legal support staff on billing and e-billing requirements.
•  Support the Credit Manager with departmental KPIs, audits, and continuous process improvements.
•  Build and maintain effective relationships with internal stakeholders and external debt collection agencies.
•  Ensure compliance with internal controls, policies, and audit requirements at all times.

Education

• Matric or equivalent qualification (essential).
•  Diploma or Certificate in Bookkeeping, Accounting, Credit Management, or Finance (Part 2 and 3 preferred).
•  Legal Accounting or Credit Management certification is advantageous.
•  Strong computer literacy, particularly in MS Excel and financial systems.

Experience

• Minimum 3–4 years’ experience in a credit control, collections, or finance operations environment.
•  Proven experience in debtors management, invoicing, reconciliations, and ledger maintenance.
•  Experience supervising or coordinating a credit control or billing team.
•  Hands-on experience with e-billing systems and month-end financial processes.
•  Experience in legal firm accounting, including trust and business accounts, is advantageous.
•  Experience producing and analysing financial and operational reports.

Job Specific Competencies

• Credit Control & Collections Management
•  Customer Ledger Management
•  Billing & E-Billing Administration
•  Accounting & Reconciliations
•  Financial Controls & Compliance
•  Reporting & Data Accuracy
•  Team Leadership & Supervision
•  Stakeholder Engagement
•  Time Management & Output Control
•  Continuous Improvement

Work with a reputable legal practice at Adams & Adams, where we are committed to responsible business practices, strong governance, and service excellence. We aim to make a positive and lasting impact on our clients, colleagues, profession, and the communities in which we operate.