Job Description

VERIFICATION OFFICER

Mango5 is looking for motivated and detail-oriented individuals to join our growing operations team as Verification Officers.

In this role, you'll play an important part in ensuring merchant information is accurate, complete, and properly verified. You'll review financial details, contracts, and compliance documents, identify discrepancies, follow up on outstanding information, and ensure records meet the required standards.

You'll also work across various systems, communicate with merchants to resolve queries, and assist with quality checks and exception handling.

We're looking for someone with strong attention to detail, excellent organizational skills, and the ability to work accurately with confidential information while consistently meeting productivity and quality targets.

Job Requirements

KEY RESPONSIBILITIES:

• Verify merchant bank details, financial information, contracts and compliance documents against approved supporting records.
• Identify and correct inaccurate, incomplete, or inconsistent information.
• Contact merchants to obtain outstanding information and supporting documentation.
• Capture and upload documents and information accurately across relevant systems.
• Review and validate system-generated flags against source documentation.
• Complete verification checklists and prepare records for Finance sign-off.
• Resolve assigned exceptions, conduct spot audits, and follow up on outstanding queries.
• Handle merchant and customer queries via email and telephone professionally.
• Maintain accurate records, activity logs, and case notes.
• Escalate discrepancies, suspected fraud, and data security concerns appropriately.
• Consistently meet daily productivity and quality targets while adhering to confidentiality and POPIA requirements.

WHAT WE'RE LOOKING FOR:

• Matric (Grade 12).
• 1-2 years of experience in finance administration, accounts, compliance, document verification, or a similar administrative role – preferred.
• Experience handling confidential financial information and verifying information across multiple systems.
• Knowledge of financial documentation and reconciliation processes.
• Experience with Xero, CRM systems, or merchant support – advantageous.
• Good computer literacy, particularly Microsoft Excel and Outlook.
• Strong written and verbal English communication skills.
• Excellent attention to detail and numerical accuracy.
• Strong organizational skills and ability to manage deadlines and daily targets.
• High levels of integrity and the ability to handle confidential information responsibly.
• Clear criminal record
• ITC Credit Clear.

WORKING HOURS:

• Monday – Friday
• 08:00 – 17:00

REMUNERATION PACKAGE:

• Basic Salary
• Attendance
• Commission

BENEFITS (AFTER 3 MONTHS):

• Medical Insurance
• Emergency Assistance
• Access to LMS for continuous learning and growth.

If you are detail-oriented, comfortable working with financial information, and take pride in delivering accurate work, apply now!

Due to high response volumes, if you meet the criteria but do not hear back within 2 weeks, your CV will be kept in our talent pool for future opportunities.