Job Ref #: SM-8035
Industry: Sales
Job Type: Permanent
Positions Available: 1

Job Description

Serve as a high-impact field specialist dedicated to tactical retail deployments, new store launches, rapid-turnaround brand activations, and promotional blitz operations across key accounts. This role delivers critical client KPIs—accelerating product sell-out, securing dominant retail share of space, and maintaining brand asset integrity—through creative in-store execution, hands-on visual builds, and strong negotiation with store managers and franchise owners.

Key Responsibilities and Deliverables

1. Blitz Operations, Launches & Creative Store Setup

• Lead and support rapid-deployment blitz activities, including new store openings (NSOs), major resets, product launches, and seasonal retail surges.

• Execute end-to-end creative display installations, promotional endcaps, and custom focal zones in strict alignment with Samsung visual guidelines.

• Build, merchandise, and optimize pop-up stands, event arenas, and feature brand spaces under tight project timelines.

• Negotiate high-impact POP/POS placement and prime floor positioning with store managers during setup visits to maximize footfall exposure.

2. Sell-Out Acceleration & Floor Enablement

• Execute scheduled blitz call cycles with high energy and speed of execution.

• Conduct rapid, high-impact product briefing sessions with retail floor consultants, demystifying promo mechanics, features, and target talk-tracks.

• Onboard store sales consultants to the MCS platform and drive active, daily sales log uploads.

• Capture real-time sell-out, compliance, and asset verification data accurately via Handheld Terminals (HHT).

• Audit shelf pricing against national promotional mandates, resolving discrepancies immediately with store management.

3. Stock Agility & Shelf Health

• Conduct rapid stock audits to evaluate shelf presence, stock-to-display ratios, and backroom inventory levels.

• Merchandise fast-moving items, identify slow movers, and collaborate with store managers to minimize out-of-stock (OOS) risks.

• Secure and set up cross-merchandising adjacencies to capture incremental shopper baskets.

• Inspect display units and live demo devices; escalate damaged goods collections and track reverse logistics promptly.

• Keep all brand spaces, fixtures, and product bays pristine, functional, and fully branded.

4. Competitive Intelligence & Field Administration

• Complete end-of-visit administrative requirements and HHT logging with zero compliance lag.

• Submit timely blitz completion reports, promotional feedback logs, and visual proof of execution (before/after merchandising photos).

• Capture on-the-ground competitor intelligence, noting competitor promotional pushes, pricing maneuvers, and emerging retail displays.

• Track and audit retail assets (fixtures, security devices, dummy phones, demo tables) in compliance with client asset-management policies.

5. Relationship Building & Account Escalations

• Build immediate rapport and credible working relationships with store owners, floor supervisors, and floor staff.

• Act as the frontline escalation point for store-specific issues, warranty inquiries, or display defects.

• Deliver an exceptional brand standard that reflects service excellence and premium market positioning.

Key Competencies

Tactical Execution & Sales

• Sales & Target Driven: Focused on instant sell-out spikes and retail conversion during blitz windows.

• Visual Merchandising & Build Skills: Hands-on capability in display building, planar alignment, and fixture installation.

• Commercial Negotiation: Confident in securing prime floor space and display commitments from store management.

• Root-Cause Problem Solving: Resolves pricing gaps, stock discrepancies, and fixture challenges on the spot.

Operational Agility & Interpersonal

• High Agility & Speed: Adapts quickly to changing schedules, store layouts, and reactive deployments.

• Resilience Under Pressure: Maintains composure, high stamina, and quality output in fast-moving retail environments.

• Team Collaboration: Seamlessly integrates with cross-functional launch teams, agencies, and retail floor staff.

• Clear Communication: Delivers crisp briefings to sales teams and precise operational reporting to leadership.

Job Requirements

Reporting Structure

• Reports to: Blitz Team Leader

• Direct Reports: None (N/A)

Minimum Qualifications & Requirements

• Education: Diploma at NQF Level 5 (or equivalent tertiary qualification)

• Licensing: Valid unendorsed Driver’s License (Code 8 / EB)

• Mobility: Willingness and ability to travel frequently across assigned store territories

Minimum Experience

• 2–3 years of hands-on sales, visual merchandising, or field activation experience within the Consumer Electronics / FMCG retail sector

• Demonstrated track record in store-level promotional activations, product launches, or retail campaign blitzes

Knowledge, Skills & Abilities (KSAs)

Retail Execution & Shelf Management

• In-depth understanding of planograms, retail mapping, and visual merchandising guidelines

• Expertise in space negotiation, shelf health optimization, and eye-level product positioning

• Practical capability in assembling creative promotional displays, POS/POP stands, and endcaps

Sales & Product Knowledge

• Solid technical grasp of consumer electronics features, specifications, and retail selling propositions

• Proven ability to train, motivate, and upskill in-store sales consultants to drive sell-out targets

• Skilled at cross-merchandising and closing inventory gaps on the sales floor

Administration & Operational Compliance

• Proficiency with mobile field reporting tools and Handheld Terminals (HHT) for accurate real-time data capture

• Disciplined execution of stock counting, price audit verifications, and reverse logistics reporting (damaged/returned goods)

• Competence in maintaining promotional calendars, competitor tracking sheets, and compliance logs

Customer Service & Relationship Building

• High emotional intelligence and professional rapport-building skills with store managers, floor supervisors, and franchise owners

• Customer-first mindset dedicated to prompt query resolution, brand loyalty, and issue de-escalation

Communication & Presentation Skills

• Strong verbal communication for conducting punchy, effective floor briefings and sales demos

• Clear, concise written reporting skills for escalating store issues, competitor insights, and post-blitz evaluations

Collaboration & Team Influence

• Strong lateral influence and peer-coaching skills to align in-store floor teams behind promotional mechanics (without direct line-management authority)

• Collaborative mindset to integrate smoothly into high-intensity, fast-paced blitz strike teams