Logistics Manager
PEP
2026/10/28   Northern Suburbs (Cape)

Job Ref #: PEP-3601
Industry: Retail
Job Type: Permanent
Positions Available: 1
At PEP we call ourselves Dynamos – we have FUN, work hard, and take ownership of everything we do. We work in teams to create world-class solutions. Being a Dynamo of PEP means you are dynamic, helpful, and believe in making our customers look and feel good.
Job Description

Lead and optimise PAXI’s end-to-end parcel network by overseeing parcel delivery &  collection to achieve peak operational efficiency, service excellence, and cost performance, while building high-impact stakeholder relationships to deliver a seamless customer experience.

Drive end-to-end operational execution across merchants, couriers, and retail store points to ensure seamless parcel induction, tracking, and counter-to-counter and counter-to-home fulfilment.

Key Responsibilities

  • Direct seamless parcel induction, pickup, and delivery processes across merchants, couriers, and retail locations, maintaining high in-store scanning compliance  to eliminate aging, uncollected stock.

  • Manage and establish rigorous SLA governance, holding logistics providers to service agreements through structured monthly performance reviews.

  • Coordinate operational partnerships with group brands to enforce standard operating procedures, ensure exceptional service standards, and meet target parcel volumes.

  • Manage the complete tracking, processing, and timely resolution of Goods-in-Transit (GIT) claims 

  • Identify and managing of claims from couriers with significant hub losses and hi-jacked parcels to ensure minimal losses for PAXI clients

  • Optimise retail drop-off, collection, and return operations using ongoing process reviews and time-and-motion studies to reduce counter wait times.

Job Requirements

  • Tertiary qualification, preferably in Logistics & Supply Chain;

  • At least 5-7 years related work experience, preferably in Courier / Logistics / Supply Chain;

  • Ecommerce, Warehousing/DC and Freight Forwarding/customs clearing experience will be an advantage

  • Middle Management experience of 3-5 years

  • Computer Literate (MS Office/Google Suite)

  • Basic understanding of contract management

  • Strong problem analysis

  • Stakeholder Management skills

  • Project management skills

  • Financial savviness