Job Ref #: MSIC001
Industry: Professional
Job Type: Permanent
Positions Available: 1

Job Description

Job Purpose

To manage the Taxpayer/Trader Education and Service Division at NamRA.

 

Key Performance Areas:

o Communicate the Taxpayer/Trader Education and Service Division’s goals, operational instructions, policies, procedures, and regulations to subordinates.
o Keep ahead of industry’s developments and apply best practices to areas of Customer / Taxpayer Care.
o Set a clear Taxpayer Engagement and Education mission and deploy strategies focused towards such mission.
o Design and regularly update educational programmes to educate taxpayers.
o Ensure the facilitation of educational programmes to educate and engage taxpayers and evaluate the results there-off.
o Supervise and coordinate the operation of the NamRA service points (Service Centres, Call Centre, Email Queries and Social Media Platforms).
o Devise strategies to ensure Taxpayer/Trader complaints are solved quickly and effectively.
o Ensure an understanding of Taxpayer needs and design systems and processes to improve customer service experience and to create engaged customers.

Job Requirements

Qualifications:
A relevant Bachelor’s Honours Degree (NQF 8) in Business Processes, IT Systems, Industrial Engineering and Data Analytics.

Minimum Experience:   
Six (6) years with two (2) years middle management experience.

Additional requirement:
A valid drivers Licence

Added Advantage:

Registration with relevant body

Skills required: 

• Management Principles.
• Corporate Governance.
• Communication and Education Principles.
• Analytical skills.
• People Orientate