Job Ref #: AM-75
Industry: Manufacturing
Job Type: Permanent
Positions Available: 1

Job Description

Queries Clerk plays a critical role in investigating and resolving discrepancies related to stock, invoices, and credits within the warehouse systems and physical inventory. This position ensures data accuracy, supports the Credit Returns team, and guarantees that all queries are resolved promptly to maintain smooth warehouse operations and accurate reporting.

Job Requirements

Minimum Requirements

• Grade 12 or NQF 4 equivalent qualification
• Computer literate with excellent knowledge of Microsoft Office applications 
• Minimum of 3 years’ experience in a similar warehousing or stock control environment
• Fast and accurate data capturing skills
• Proficient communication skills in English (verbal and written)
• Knowledge of Amtrack warehouse management system is advantageous
• Physically and medically fit for the role

Key functions

• Investigate and resolve stock discrepancies between physical shelves and Amtrack system records.
• Investigate outstanding invoices and credit notes; liaise and advise the Credit Returns team accordingly.
• Investigate and resolve invoices that have not been pulled or processed.
• Complete all required data capturing accurately and timeously in Amtrack or other systems.
• Ensure all warehouse and stock queries are handled to completion; escalate unresolved issues to management.
• Adhere to all workplace health and safety regulations and PPE requirements.
• Complete all administrative tasks accurately and within required timeframes on Amtrack and other systems
• Assist in other departments and roles when required, demonstrating flexibility and team cooperation.
• Operate according to all safety procedures, company policies, and OHS Act regulations.
• Report any unsafe acts or injuries immediately.