Job Ref #: OMPE131026
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1

Job Description

A vacancy exists in the Operations Department for an Operations Manager. Reporting to the Head of Operations this position will be responsible for the operations a Region within a designated area with the primary responsibility and accountability to achieve Employee P&L, Customer, Profits and Sales targets and operational efficiencies and excellence within Standard Operating Procedures (SOP) and set policies and procedures.

 

 

KEY RESPONSIBILITIES

Sales and Profitability

• Identify problems/barriers to sales
• Continuously analyse and evaluate competitors to identify weakness relative to competitors
• Identify and analyse trends/economic data for area in which the company operates to minimize negative effects and maximize on opportunities
• Identify deficiencies in staff competence
• Constantly evaluate or check on quality of products
• Constantly evaluate or check quality of customer service

 

• Identify opportunities
• Continuously analyse and evaluate competitors to capitalize on weaknesses in competitor behaviour
• Develop a company approach to LSM activities, focusing on transaction growth
• Responsible for alerting the Leadership Team of potential opportunities in both operations as well as market penetration

                         

• Store Resources
• Labour – Maintenance of correct staffing levels. Constantly analyse and review the maximal utilization of labour and ensuring consistency across all operational areas
• Product – Ensure that product levels are held at optimal levels to achieve a balance between financial efficiency and excellent customer service
• Supplies – Ensure efficient and effective supply levels are maintained to achieve a balance between financial efficiency and excellent customer service
• Financial controls – Constantly review and analyse the financial controls at store level top enable excellent customer service whilst maintaining financial discipline      

 

• Provide leadership to the Area Coaches on the implementation of local store marketing activities

• Co-ordinates the implementation of local store marketing activities in accordance with laid down procedures
• Ensures that all staff are fully briefed and trained for any promotion taking place in store
• Advises Leadership Team of all aspects of the local store marketing activities and recommends future activities
• Reviews success of local store marketing activities and reports to leadership Team on results

 

• Cost of Sales – Monitor the cost of sales on a weekly basis to ensure that targets are being met

• Investigate deviations (positive or negative deviations) to ascertain reasons
• Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
• Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof

 

• Labour Costs – Monitor the labour hours analysis report on weekly basis to ensure that targets are being met
•  Investigate deviations (positive or negative deviations) to ascertain reasons
• Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
• Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof

 

• Controllable expenses – Monitor the controllable expenses on period basis to ensure that targets are being met

• Investigate deviations (positive or negative deviations) to ascertain reasons
• Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
• Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof

 

• Banking procedures – ensure that corrective and consistent banking procedures are maintained in store by conducting spot checks in store at least once a month

• Perform a spot check on flats to ensure compliance with policy on floats
• Provide Leadership to the AC’s on all deviations to correct float handling procedures

• Cash handling – ensure that correct cash handling procedures are followed in stores and that spot checks are carried out at least once a month with respect to
• Cashier cash handling procedures (till procedures)
• Provide leadership to AC’s on all deviation to correct cash handling procedures

 

• Control and review that the correct level of supplies is ordered, deliveries are checked and that stock levels are monitored daily by:

• Supplies – daily stock requirements are ascertained for ordering, keeping stock levels within company laid down standards
• Deliveries – Manager on duty responsible for the checking of all deliveries made to store
• Stock levels – Conduct random stock counts to ensure accuracy
• Review the weekly food and paper report and action all variations or deviances

 

• Daily Paperwork

• Sales Figure analysis
• Labour analysis
• Customer tracking analysis
• Staff Labour register control book
• Stock invoices
• Transfers documentation
• Stock control sheets
• Maintenance planner
• MP & C
• CHAMPS checkup control form
• Maintenance roaster
• Banking/change requests documentations
• Completion of daily report
• Receiving and storing checklist
• Roster to position documentation
• Cash up process documentation

 

• Weekly paperwork
• Weekly stork sheet
• Weekly food and paper report
• Send required documentation to H/O
• Complete daily staff register
• Inter store transfers
• Weekly order sheet to H/O and warehouse

 

• Monthly paperwork
• Labour hours analysis
• Food and paper report
• Small wares stock sheets
• Float checks
• Complete register book and send to H/O
• Update maintenance roster and send to H/O
• Update maintenance roster for new period
• Complete CHAMPS check action plans – 48 hours after receiving report
• Completes CHAMPS experience review and documentation
• Complete petty cash control sheet
• Complete expense report
• Update star 2000 wall chart
• Complete safety training report (only every 6 months

 

Safety and security

• Monitor all aspects of Health and Safety and Food and Hygiene regulations to ensure compliance within

Job Requirements

 

Minimum Qualifications and Experience

• Grade 12 (Matric); relevant business, management or operations qualification is advantageous
• Substantial progressive experience in Operations Management, preferably within quick service restaurants (QSR), hospitality or multi-site retail
• Demonstrated ability to lead multi-site operations and manage Area Coaches or equivalent Area Management roles
• Proven competence in budgeting, commercial performance, people leadership, operational improvement and risk management