Job Description

SALES TEAM LEADER

Mango5 is looking for a Sales Team Leader to guide our outbound insurance sales team. You will lead a team of agents who call prospective clients daily, identify their appliance care needs, and recommend the right warranty and insurance products. You will coach, motivate, and hold your team accountable so they hit (and beat) their targets while staying fully compliant.

We want someone who has led from the front in an outbound sales environment, who builds confident, resilient sellers, and who gets a kick out of seeing a whole team win.

Job Requirements

KEY RESPONSIBILITIES

Team Leadership and Management

• Lead, motivate, and inspire a team of outbound insurance sales agents.
• Run regular team huddles and one-on-one sessions for performance reviews, goal setting, and addressing concerns.
• Foster a positive, high-energy and collaborative team environment.

Sales Performance Management

• Drive the team to consistently meet and exceed monthly sales targets and KPIs.
• Monitor conversion rates, upsell and cross-sell performance, and other sales metrics, and act on the results.
• Provide regular feedback and live call coaching to sharpen objection handling, rapport building, and closing skills.

Training and Development

• Identify training needs and organise sessions to build product knowledge and sales skills.
• Mentor and support new agents through onboarding and ramp-up.
• Encourage continuous learning and professional development.

Quality Assurance and Compliance

• Ensure full compliance with FCA regulations, client requirements, and internal procedures.
• Conduct call quality audits and give constructive feedback.
• Implement corrective actions to resolve issues and prevent repeat occurrences.

Stakeholder and Client Interaction

• Communicate with stakeholders to understand their needs and expectations.
• Provide regular updates on team performance and initiatives.
• Address and resolve customer escalations and concerns.

Operational and Administrative Tasks

• Contribute to process improvement initiatives for better efficiency and sales outcomes.
• Manage resources, schedules, and attendance effectively to meet business objectives.

WHAT WE'RE LOOKING FOR

• Minimum 3 years of outbound sales experience in a team leader or supervisory role in a BPO or call centre environment.
• Operations Manager, Junior Operations Manager or Sales Team Manager: Advantageous
• UK insurance industry experience: Advantageous.
• Knowledge of FCA regulations and the importance of compliance.
• Strong understanding of insurance products, processes and terminology.
• Proven track record of coaching a sales team to hit and exceed targets.
• Excellent communication and interpersonal skills, with a neutral accent.
• Ability to lead and motivate a diverse team with high personal integrity.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Word and Excel, and call centre systems.
• Matric.
• Clear criminal and credit record.
• Self-motivated, target-driven, resilient and comfortable in a high-pressure sales environment.

WORKING HOURS

• Monday – Friday
• 9-hour shift, scheduled between 09:00 – 22:00
• Dynamic holidays

REMUNERATION PACKAGE

• Market-related basic salary
• Allowance
• Commission

BENEFITS (AFTER 3 MONTHS)

• Medical Insurance
• Emergency Assistance
• Access to LMS for continuous learning and growth

If you match the criteria and are ready to lead a performance-driven sales team, apply now.

Due to high response volumes, if you meet the criteria but do not hear back within 2 weeks, your CV will be kept in our talent pool for future opportunities

.