Job Description

Join the Department of Institutional Quality Assurance

The Department of Institutional Quality Assurance in the Office of the Vice-Chancellor invites suitably qualified and visionary candidates to apply for the position of Manager: Quality Assurance Standards and Compliance. This role offers an exceptional opportunity to shape the internal quality assurance architecture of a university committed to an enhancement-led, risk-based and internationally benchmarked Internal Quality Management System. The Department plays a pivotal role in setting clear institutional quality standards, monitoring compliance across teaching and learning, assessment, research, engagement and support services, and using data and automation to strengthen evidence-based decision-making. In this position, you will lead the development of the University’s Automated QA system, embed a culture of accountability and continuous improvement, and help position the University among leading universities in the region and beyond.

Key Performance Areas

Developing, reviewing and maintaining institutional quality assurance standards, policies, procedures and instruments for all core functions, aligned with NCHE, NQA, ASG-QA and professional body requirements, together with the IQMS manual and a controlled document register. Developing and managing a risk-based annual compliance monitoring programme and internal quality reviews of academic departments and support units, including assessment and moderation, external examination and service standards. Managing departmental semesterly QA reporting, from submission to consolidation, analysis and feedback. Maintaining QA risk, compliance and corrective-action registers, ensuring root-cause analysis, and coordinating combined assurance with Internal Audit and Risk Management. Leading the development, implementation and utilisation of the Automated QA system and QA dashboards, and building the capacity of QA coordinators and QA Champions. Leading, developing and performance-managing the Section’s staff, managing its budget and resources, reporting to the Director, and performing any other reasonable duties assigned by superiors.

Job Requirements

Job Requirements

A relevant Master’s degree (NQF Level 9) in Quality Assurance, Quality Management, Higher Education, Education, Educational Management with at least eight (8) years’ relevant experience, of which five (5) years should be at a supervisory level, preferably within higher education, is required. Candidates must demonstrate sound experience in developing quality standards, policies and procedures, and in compliance monitoring or quality auditing, with expert knowledge of quality management systems, root-cause analysis and corrective and preventive action. Sound knowledge of National Council for Higher Education (NCHE) and Namibia Qualifications Authority (NQA) requirements and of regional and international quality assurance frameworks (ASG-QA, ESG and INQAAHE) is essential. A doctoral qualification, certified ISO 9001 or ISO 21001 training, and experience with QA data systems or business intelligence tools will be an advantage.

Employment Equity Statement

NUST, an equal opportunity employer, invites applications from suitably qualified individuals, especially women and persons with disabilities, to apply.

Important Notes

By applying, applicants confirm they have no prior employment-related disciplinary records or integrity concerns that would reasonably affect their candidacy. All applicants consent to comprehensive background checks, including verification of qualifications, published works, disciplinary and criminal records. Applicants are required to submit a list of referees who can attest to their qualifications, experience, and suitability for the role. The University reserves the right to seek references beyond those listed, and this will be done with discretion.

All qualifications must be certified by the Police within the last three (3) months. A Police Clearance Certificate (Certificate of Conduct) not older than six (6) months must accompany all applications. All foreign qualifications must be validated by the Namibia Qualifications Authority (NQA). The normal retirement age is 65. Non-Namibian candidates who are deemed suitable for appointment will be offered a contract of five (5) years. Only applications submitted via the Direct-Hire system will be considered. Internal staff members must have successfully completed their probationary period to be eligible for consideration for any vacant position.

CLOSING DATE: 29 October 2026

For Inquiries:

Ms Theophilia Shilongo

Senior Human Capital Business Partner

Tel: 061-207 2080/ Email: ttshilongo@nust.na