Job Ref #: AB-1554
Industry: Insurance
Job Type: Permanent
Positions Available: 1

Job Description

We are looking for a dynamic and results-driven Department Head: Operations Support Insurance to lead and manage key operational, compliance, regulatory, system governance, and employee management functions within the Operations Support Insurance Department. The successful candidate will be responsible for ensuring regulatory compliance, overseeing business-critical systems, managing operational controls, driving process improvements, and leading a high-performing team to support the achievement of business objectives.

You will be working for a company that is over 100 years old with strong values.  In return for your services, you will be paid a competitive remuneration package. You will be working for an organisation that values employee development and rewards excellent performance.

Key Responsibilities

• Manage FAIS compliance, including the FSCA Central Register, Key Individuals, Representatives, Fit and Proper requirements, AML screening, and regulatory reporting.
• Oversee annual FSCA levies and ensure compliance with regulatory obligations.
• Lead system governance for Sinawe and Broker Connect, including change management, UAT testing, stakeholder coordination, and system improvements.
• Monitor and manage minimum wage governance, representative debt, and coaching administration.
• Drive operational controls, risk management, process improvements, and reporting.
• Lead, develop, and manage staff while ensuring compliance with HR policies and labour legislation.
• Provide operational support to management and maintain departmental policies, procedures, and training material.

 

Job Requirements

• Matric qualification.
• 6 years of relevant experience in a similar role.
• At least 3 years of supervisory experience.
• At least 3 years of experience in the insurance industry.
• Strong computer literacy and proficiency in relevant software tools.
• Advanced Excel skills to manage and analyse complex data effectively.
• Excellent planning and organizational skills.
• Strong conflict management abilities.
• Outstanding written and verbal communication skills