Job Ref #: SM-7985
Industry: FMCG
Job Type: Permanent
Positions Available: 1

Job Description

Job Summary:
To lead the systems and administration team in ensuring the integrity, reliability, and continuous
improvement of the BU's operational platforms. This role governs Master Data accuracy, mobility
platform performance, and call cycle efficiency, acting as the primary technical partner to the Field
Intelligence CoE and the BU's Insights team.

Key Responsibilities and Deliverables:

Analysis and Reporting
? Screen operational reporting needs to ensure quality
? Supervise the reporting processes
? Analyse reports to identify exceptions and provide feedback on reporting when necessary
? Assist with overseeing projects where required and consolidate and analyse data
? Provide project-specific feedback to stakeholders
? Ensure operational reporting analysis, when required
? Implement ROI reports
Maintenance and Supervision of Adherence to Internal Processes and procedures
? Maintain applicable databases
? Review current processes
? Design agreed new processes and facilitate in the implementation of processes and systems
? Monitor and maintain processes and systems
? Set up training materials and conduct and record all training on new systems
? Conduct regular system assurance evaluations
? Collaborate with system developers to implement new approved systems

Operational Excellence and Customer Satisfaction
? Understand the expectations of stakeholders and ensure stakeholder needs are met
? Engage with operational team to facilitate and support achievement of excellence
? Manage day-to-day activities of operational team and communicate bottlenecks and workload impacts
? Analyse audit reports to identify gaps, implement approved enhancements and maintain error tracking and compliance reports
? Support and liaise with Operations with regards to relevant business systems
? Ensure effective asset recording and facilitate asset-related processes as determined by business unit needs
? When called upon to do so or when OI Manager is unavailable, represent the OI department at ACC meetings, Cell Phone
? Committee meetings, OI meetings and ROSS meetings

Administration
? Supervise the accurate ordering and maintenance of equipment as and when required
? Provide ongoing information regarding relevant policies, processes and procedures
? Conduct regular required audits on CGCSA
? Capture project-specific data and ensure quality, accuracy and integrity of data
? Maintain asset process base for relevant business unit

Operational Supervision and Team Management
? Facilitate and supervise the OI Administrators to ensure achievement of objectives
? Respond to and ensure resolution of any escalated queries or problems
? Train new team members on internal processes and procedures
? Monitor performance of operational team in terms of departmental objectives and customer needs
? Assist with staff learning and development
? Motivate, mentor and coach staff

Job Requirements

• Minimum Qualifications: Diploma or Degree/NQF level 6 or 7
• Minimum Experience: 5+ years in systems administration or master data management;
• 2+ years in a leadership role overseeing technical staff.
• Experience with retail execution platforms (SMART/Unify) and workforce scheduling logic is essential.