DEBTORS OFFICER
Smollan
2026/10/07   Gauteng

Job Ref #: SM-7984
Industry: FMCG
Job Type: Permanent
Positions Available: 1
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Job Description

Job Summary:

To ensure the timeous and effective collection of debtors on behalf of Smollan.

Key Responsibilities and Deliverables:

Accurate and Timeous Preparation of Invoices to Clients

  • Obtain invoicing data from all regions for Smollan

  • Ensure accurate vat calculations

  • Capture data for invoicing purposes

  • Ensure all customers are invoiced timeously

  • Deliver / mail / courier invoices and confirm receipt thereof

  • Contact customers nationally to obtain turnover and commission figures timeously

  • Complete income vs. budget schedules, for monthly management reports

  • Ensure that Accrued Income is accurate and managed correctly

  • Process accurate and high quality invoices

Timeous Collection of Debtors

  • Post receipts for all monies received to date

  • Print age analysis when necessary, which accurately reflects monies due by clients

  • Phone customers and confirm payment date

  • Ensure that payment is made by each customer, by due date

  • Complete weekly debtors report, highlighting problems and provide appropriate solutions

  • Discuss problems with Debtors Manager, Financial Manager and Client Executive when necessary, providing reason for problems and possible solutions

  • Handle all queries from customers, staff and management, obtain the necessary information and take corrective action when necessary

Administration

  • Capture data for, and where possible upload the relevant information from, systems for all ledgers for all companies

  • Check accuracy of data captured

  • Ensure data input is balanced and when necessary, obtain corrections from original sources

  • Scan data for integrity, consistency, accuracy and completeness and obtain correct data when necessary

  • File invoices

  • Distribute debtors reports and commission statements

Provision of Information (BU and auditors)

  • Prepare accurate income schedules for BU

  • Prepare and submit copies of documents to internal and external clients e.g. invoices as requested

  • Assist auditors with debtors’ receipts and queries

Stakeholder Engagement

  • Monitor complaints received

  • Follow up on complaints

  • Solve queries and provide feedback

  • Escalate queries when unable to resolve



Job Requirements

  • Minimum Qualifications: Relevant Diploma at NQF level 5

  • Minimum Experience: 3 -5 years’ experience in Debtors administration and collections

  • Knowledge, Skills & Abilities: MS Excel skills

  • Debt collection skills

  • Time management skills

  • Administration skills

  • Communication skills (verbal & written)

  • Attention to detail

  • Key Competencies:

  • Critical Thinking

  • Curiosity

  • Digital fluency

  • Communication

  • Relationship Building

  • Emotional maturity

  • Resilience

  • Delivering

  • Goal Focus