Job Ref #: 007-2026
Industry: Manufacturing
Job Type: Permanent
Positions Available: 1

Job Description

Job Purpose

The Branch Supervisor oversees the day-to-day operations of the branch, drives team performance, and ensures a high-quality, customer-focused experience.

Key Performance Areas

• Lead, support, and motivate the branch team to achieve service and performance goals.
• Assist with staff training, development, and HR functions such as timekeeping, discipline, and adherence to company policies.
• Oversee branch operations, including cleanliness, maintenance, stock of supplies, and general upkeep.
• Manage petty cash accurately and ensure proper record-keeping.
• Maintain high showroom standards through regular merchandising and visual updates.
• Provide professional assistance to customers and ensure all queries and concerns are addressed promptly.
• Provide regular updates and feedback to the Manager.
• Stay on top of all administrative tasks and any additional assigned duties.
• Ensure compliance with Standard Operating Procedures (SOPs) and health and safety regulations.
• Proactively identify opportunities to improve customer experience and operational efficiency.
• Coordinate and assist with the receiving, shelving, dispatching, and return of stock and orders from head office.

Job Requirements

Minimum Skills and Knowledge Required

• Grade 12(Matric) or equivalent
• National Diploma in Business Administration/Management or related field.
• At least 2 to 3 years of experience in a supervisory, team leader, or managerial role within sales/operations/retail or warehouse environment (Essential).
• Proficient in Microsoft Office and basic computer application.

Competencies

• Interpersonal and communication skills
• Proactive
• Attention to detail
• Adaptability
• Problem-solving
• Time Management
• Customer centric