Front Office Information Co-Ordinator - Night Shift
Melomed Private Hospitals SA
2026/09/23   Western Cape

Job Ref #: MMP-FOIC-Night Shift
Industry: Pharmaceutical And Medical/Healthcare
Job Type: Permanent
Positions Available: 1
A Front Office Information Coordinator - Night Shift serves as the central communications hub, administrative anchor, and guest service representative for an establishment—most commonly a hotel, major corporate facility, or 24-hour medical complex—during overnight hours. This role bridges the gap between active daytime client operations and overnight administrative oversight.
Job Description

• Act as the primary liaison between patients, staff, and external service providers.

• Provide clear, timely information to patients about processes, wait times, and care plans.

• Reassure and empathize with patients to create a comfortable and welcoming environment

• Facilitate patient admission,transfers, and discharge processes efficiently.

• Offer creative solutions and ideas to improve service quality and address recurring issues.

• Monitor and maintain effective patient flow within the Trauma Unit and reception area.

• Perform regular rounds in the Trauma Unit and main reception to assess patient needs and address concerns

• Provide consistent feedback to managers on patient complaints and potential areas for improvement

• Assist the Unit Manager and other staff in implementing patient-centred service strategies

• Handle patient complaints with professionalism and escalate unresolved issues to Client Service or management as necessary.

• Collaborate with internal teams and external service providers to resolve patient concerns promptly.

• Compile and submit daily reports on patient flow, challenges, and resolutions.

• Document patient interactions and maintain accurate records.

• Attend daily management meetings and provide relevant updates.

• Empathy : Ability to understand and respond to patient concerns compassionately.

• Problem – Solving : Proactively address challenges and suggest innovative solutions to improve the patient journey.

• Adaptability: Remain Flexible to handle the dynamic nature of the Trauma Unit and reception environment

• Professionalism: Maintain a high standard of conduct, confidentiality, and reliability.

• Build and maintain effective relationships with all internal and external stakeholders.

• Demonstrate positive and professional interaction with internal and external stakeholders while upholding the Melomed Values.

• Strictly adhere to all policies and procedures relating to this job description including those within the Company.

Job Requirements

• Minimum of 2 years of experience in a similar role.

• Hospital/Hospitality industry experience is essential

• Effective communication and interpersonal skills

• Strong understanding of trauma processes

• Excellent computer proficiency

• Ability to prioritize tasks in a fast-paced environment

• Attention to detail and strong listening skills

• Ability to remain calm and empathetic under pressure