Job Ref #: AD-900
Industry: Retail
Job Type: Permanent
Positions Available: 1

Job Description

A Counter Salesperson at ACDC Express - Hermanus provides exceptional customer service by assisting clients with product selection, quotations, and sales of electrical, lighting, solar, and related products. They ensure accurate processing of transactions, maintain product knowledge, and support stock management to meet customer needs efficiently. The role focuses on driving sales, building strong customer relationships, and contributing to the branch's overall performance and growth.

Key Responsibilities:

• Greeting customers warmly and assist them in selecting products based on their needs.
• Demonstrate excellent product knowledge to inform customers and enhance sales opportunities.
• Take customer orders accurately and efficiently.
• Follow up diligently on orders to prevent delays and ensure customer satisfaction.
• Maintain a clean, organized, and attractive counter area.
• Ensure all customers leave the store satisfied with their purchases and overall experience.
• Assist customers promptly with inquiries, providing quotations, and resolving any issues.
• Treat all customers with respect, courtesy, and professionalism.
• Keep specials and promotional brochures up to date on the trade counter.
• Perform additional responsibilities as assigned by management to support operational needs.
• Manage back orders effectively, keeping customers informed and ensuring timely fulfillment.
• Provide accurate updates on stock availability and product information to customers.
• Regularly monitor and follow up on quotations provided to customers.

Job Requirements

Skills & Experience

• Retail Counter sales experience (essential)
• Electrical sales (advantageous)
• Computer Literate
• Attention to detail
• Exceptional Customer Service

Requirements

• Matric/ Grade 12 (NSC)
• Tertiary Qualification is advantageous
• A minimum of 2 – 4 years’ experience