Job Ref #: AD-893
Industry: Retail
Job Type: Permanent
Positions Available: 1

Job Description

ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for an experienced and dynamic Ecommerce Administrator to contribute to our company’s objectives.

Purpose of the Role

To support administration functions in Ecommerce (Takealot) team. Ensuring customer expectations are met through the provision of timely and efficient services whilst also carrying out a variety of duties as required by the business.

Key Deliverables

• Printing Takealot Paperwork, Shipping Notes, Booking Confirmation & Requisitions
• Picking items and distributing to  Courier Cage
• Capturing of all information on Takealot - Operations Records
• Ensuring items logged for repairs are dispatched accordingly
• Chasing backorders
• Transferring stock

• Promoting good customer service for the team
• Recording of KPI data to inform management reporting
• Ensuring attention to detail and quality in all work, identifying discrepancies and improvements
• Managing and administering returns Secondary Administration Duties
• Resolving stock queries
• Counter trade sales
• Stocktake support
• Investigate and process carrier claims
• Continuous improvement of customer care and satisfaction
• Supporting admin teams in other departments, when required
• General warehouse admin support

   

Job Requirements

• Self-motivated & committed
• Strong customer service focus
• Diligence in maintaining and creating accurate company records
• Excellent IT literacy
• Familiarity with CRM systems
• Good numerical skills
• Able to work to tight deadlines and prioritise workloads
• Able to work in a calm and methodical manner
• Able to work on your own initiative without sup