OPERATIONAL INTELLIGENCE SUPERVISOR
Smollan
2026/08/19   Gauteng

Job Ref #: SM-7841
Industry: FMCG
Job Type: Contract
Positions Available: 1
At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Job Description

Analysis and Reporting |
Maintenance and Supervision of Adherence to Internal Processes and Procedures|
Operational Supervision and Team Management |
Administration|
Operational Excellence and Customer Satisfaction |

Compliance for FM and BA (Daily/Weekly and Monthly)

Exception Management & coordination of information for Monthly payroll file

Task completion

Audit compliance

Call Schedule management

Insights and reporting based on Capture

Monthly KPI consolidation and Management

Promoter Master 

Staff updates and reassignments

Sales Data Insights and reporting to Field Managers (Applications, KYC and Sales)

Invoicing Tracking for Fraud & Theft cases

Job Requirements

4-5 years’ experience in a systems/analytical environment. Project Management an advantage||Essential / Minimum|0-5 years|
Diploma or Degree/NQF level 6 or 7
Analysis & problem solving
Leadership skills
Critical thinking
Computer literacy - MS office suite
Communication skills (verbal & written)