Customer Service Administrator
Mango 5
2026/08/19   Airport Industria

Job Ref #: CSA2
Industry: Call Centre
Job Type: Permanent
Positions Available: 2
We are looking for a highly driven, focused, and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.
Job Description

CUSTOMER SERVICE ADMINISTRATOR

 

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

 

We are looking for a highly driven, focused, and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.

Job Requirements

ESSENTIAL SKILLS:

  • Attention to detail.
  • Demonstrate ability to achieve in a target-focused environment.
  • Ability to multitask, work to tight deadlines, and possess good analytical skills.
  • Experience in prioritizing workloads.
  • Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills.
  • Maturity to deal with difficult situations with a smile and empathy.
  • The ability to work under pressure within busy times yet still provide exceptional service.

 

KEY ROLES/DUTIES:

  • Answering a variety of incoming calls promptly, delivering a professional and efficient service
  • The receiving, processing, and coordinating of referrals. This involves liaising with patients, clinicians, and external health professionals and providing a range of related support services.
  • Performing administrative functions associated with booking appointments and dealing with and resolving queries.
  • Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
  • Courtesy calling patients, reminding patients of their appointments, and informing them of clinic locations and any preparation.
  • Re-arrange patient appointments within set KPIs/SLAs
  • To provide non-clinical advice about clinic appointments and preparation
  • To ensure all telephone inquiries are answered confidently, and to provide a customer-focused approach.
  • Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring.

 

REQUIREMENTS AND QUALIFICATIONS:              

  • Customer Service: 1 year
  • Experience working with UK/USA clients.
  • Contact Centre Experience: 1 year.
  • Experience working in a KPA/Target-driven environment.
  • No Criminal Record
  • Matric

 

REMUNERATION PACKAGE:

  • Basic Salary R8000
  • Commission (up to) R2000
  • Shift allowance R500

 

COMPANY PERKS AFTER 3 MONTHS:

  • Medical Insurance after 3 months
  • YouAssist Emergency Benefits
  • Learnify- over 70 online courses

 

WORKING HOURS:

  • Rotational shifts between Monday – Sunday
  • 9 am-6 pm/10 am -7 pm (Depending on daylight saving)
  • 1 late shift every 6 weeks. (12 pm – 9 pm/1 pm – 10 pm)
  • 1-weekend shift every 6 weeks

 

JOIN OUR TEAM:

At Mango5, we prioritize integrity, compassion, and excellence, offering a supportive team environment and continuous learning.

 

Due to high response volumes, if you DO MATCH our criteria but do not hear back from us within 2 weeks, we will keep your CV in our talent pool for future intakes.