Job Ref #: BMCT-Bloemfontein
Industry: Telecommunications
Job Type: Permanent
Positions Available: 1

Job Description

• Responsible for receiving, dispatching of tickets, cases and faults to the teams for the region.
• Provide excellent customer service, communicate effectively with clients, troubleshoot, provide support to field staff and meet SLAs.
• Establish from customer and available systems if customer support is required to resolve the incident, typical customer support is site access.
• Establish communication between clients, customers and technicians.
• Assist relevant technicians with troubleshooting the fibre repairs by using relevant system.

Job Requirements

• Grade 12
• N6 National Diploma for technicians or equivalent will be an added advantage.
• At least 1-2 years' experience in Telecommunication or IT industry is an advantage.