Job Ref #: AI-365
Industry: Pharmaceutical And Medical/Healthcare
Job Type: Permanent
Positions Available: 1

Job Description

Adcock Ingram Holdings Limited and its Subsidiaries (“we”, “us”) is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website www.adcock.co.za.

 

One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be informed about the collection and use of their personal information,

 

In the course of your application: we may

• collect personal information that may be used to identify potential professional opportunities other than the job you have applied for but of which we think might be of interest to you.
• use your Personal Information to confirm references or background checks you have provided us.
• request your consent to participate in aptitude tests or recruitment assessments.

 

We also use your personal information to respond to your inquiries, to verify your information and to share information with you.

 

Your personal information will be securely stored by the Human Capital Department and it will be retained for a period of up to 12 months as of the closure of the application procedure if your application is unsuccessful, and in case of a successful application and you are hired, your data will be transferred to your personal employee file.

 

By applying for this position, you consent to us processing your personal information.

 

We reserve the right to make an appointment. If you have not heard from us within 30 (thirty) days of the closing date, please accept that your application was unsuccessful. Correspondence will be entered into only with shortlisted candidates.

 

Please note that this appointment will be made in line with company’s employment equity policy and divisional employment equity targets

 

Job Purpos:
The Field Service Technician is responsible for delivering high-quality technical services and ensure that all equipment meets compliance standards while maintaining patient safety. The Service Technician will support customers both internally and externally by delivering timely and professional maintenance, installation, and troubleshooting of dialysis machines and other capital equipment. The role requires a proactive approach to managing service calls, maintaining equipment databases, and fostering strong customer relationships.

Key Job outputs:

Field Service and Repair

• Perform on-site service, repairs, and preventative maintenance for dialysis machines, ensuring high standards of safety and compliance.
• Complete installations, conduct technical assessments, troubleshoot, and resolve equipment faults in alignment with Original Equipment Manufacturer (OEM) standards.

   

  Customer Training and Support

• Provide user training and technical support to healthcare professionals to ensure proper use and maintenance of equipment, contributing to maximum uptime and patient safety.
• Act as a technical resource for in-house support teams, providing guidance and expertise on complex equipment issues.

   

  Documentation and Inventory Management

• Accurately complete job cards, documenting service details, parts used, and any required follow-ups to maintain accurate service records.
• Monitor, manage, and report inventory levels, ensuring essential parts and tools are readily available.

   

  Compliance and Quality Standards

• Ensure all work adheres to regulatory and quality standards, presenting completed projects, reports, and documentation on time.
• Support internal quality initiatives, adhering to safety, compliance, and quality assurance processes.

   

  Project and Workflow Management

• Take the lead on service projects, from planning through execution, maintaining a high standard of quality control.

Coordinate effectively to meet deadlines, collaborating with colleagues and providing technical insights on relevant projects.

Job Requirements

Qualifications §  National Diploma in Clinical Engineering or an equivalent three-year technical qualification or five years employment within the Adcotech team as a field service technician. Experience §  A minimum of 5 years of technical support experience, including experience in a field service role supporting hospitals or healthcare facilities.
§  Electrical safety test setup and testing
§  At least 3 years of hands-on experience with dialysis machines or similar critical medical devices.
§  Proficiency in MS Office Suite (Word, Excel, PowerPoint) and equipment management software. Languages English Other §  Ability to respond to on-call service requests and perform field repairs efficiently.
§  Knowledge of ISO 13485 standards, IEC electrical standards. ( medical equipment quality standards, compliance protocols, and patient safety regulations).
§  Physical capability to lift and handle equipment as needed for installations and repairs.
§  Physical ability to drive for significant distances and frequency.
§  Valid driver’s license, as travel is required.