ITSM Programme Manager
SoluGrowth (Pty) Ltd.
2026/08/03   Gauteng

Job Ref #: SG-713
Industry: Freight/Shipping/Transport/Import/Export
Job Type: Contract
Positions Available: 1
We are seeking an experienced ITSM Programme Manager to lead and deliver strategic IT Service Management initiatives for a major rail and public transport environment. The ideal candidate will have a strong background in ITSM programme delivery, ITIL best practices, stakeholder management, and experience within the rail or transport sector.
Job Description

Lead the planning, execution, and delivery of IT Service Management (ITSM) programmes and initiatives

Implement, govern, and continuously improve ITSM processes based on ITIL best practices

Manage programme budgets, timelines, risks, and resources to ensure successful delivery

Oversee Incident, Problem, Change, Request, and Configuration Management processes

Engage with business stakeholders to align IT services with organizational objectives and customer needs

Monitor and report on service performance, KPIs, SLAs, and programme progress to senior management

Lead cross-functional teams, providing direction, coaching, and performance management

Drive continual service improvement initiatives to enhance service quality, efficiency, and customer satisfaction

Ensure compliance with governance, security, regulatory, and audit requirements across IT service delivery

Manage relationships with third-party vendors and service providers to ensure contractual obligations and service levels are achieved. 

 

Job Requirements

 

Minimum 10+ years in IT Service Management, with at least 5 years leading enterprise-scale ITSM implementation

Degree in IT, Computer Science, Engineering or related field

Proven experience in public sector or large, complex organization