Job Ref #: =Mezé004Sales
Industry: Sales
Job Type: Permanent
Positions Available: 1

Job Description

Mezé Foods is looking for a motivated and customer-focused Telesales Clerk to join our Sales team. The successful candidate will be responsible for generating sales through proactive outbound calling, processing customer orders accurately, promoting Mezé Foods' product range, and delivering exceptional customer service. This role is ideally suited to an individual who thrives in a fast-paced, target-driven environment and enjoys building long-term customer relationships.

Key Responsibilities

Sales & Customer Relationship Management

• Proactively contact existing and prospective customers to generate sales.
• Promote new products, specials, and promotional campaigns.
• Build and maintain strong customer relationships.
• Identify opportunities to upsell and cross-sell products.
• Achieve daily call targets and monthly sales objectives.

Order Processing

• Capture customer orders accurately on the relevant system.
• Verify pricing, product availability, and delivery requirements.
• Resolve customer queries relating to orders and deliveries.
• Follow up on outstanding quotations and pending orders.

Customer Service

• Provide professional, friendly, and efficient telephonic customer service.
• Handle customer complaints professionally and escalate where necessary.
• Ensure every customer interaction reflects the Mezé Foods brand and values.

Sales Administration

• Maintain accurate customer records and account information.
• Update customer information on internal systems.
• Prepare sales reports as required.
• Maintain records relating to returns and merchandising activities.

Compliance

• Adhere to all company policies, procedures, and standards.
• Maintain confidentiality of customer information.
• Comply with all relevant food industry and company requirements.

Job Requirements

• Grade 12 (Matric).
• Previous experience in Telesales, Internal Sales, or a Call Centre environment will be advantageous.
• FMCG experience will be advantageous.
• Computer literate with proficiency in Microsoft Office.
• Experience using sales or order processing systems.
• Excellent verbal communication skills.
• Professional telephone etiquette.
• Ability to work in a fast-paced, high-pressure sales environment.
• Willingness to work six (6) days per week in line with operational requirements.
• Office-based role.

Skills & Competencies

• Excellent telephonic communication skills.
• Strong sales, negotiation, and influencing ability.
• Customer-focused with a service-oriented approach.
• Strong administrative and organisational skills.
• High level of accuracy and attention to detail.
• Computer literacy.
• Ability to multitask and prioritise effectively.
• Resilient under pressure.
• Goal-driven and self-motivated.
• Good time management skills.
• Positive attitude and strong teamwork abilities.

Key Performance Indicators (KPIs)

• Achievement of daily outbound call targets.
• Achievement of monthly sales targets.
• Order processing accuracy.
• Customer satisfaction levels.
• Call-to-sale conversion rate.
• Upselling and cross-selling performance.
• Accuracy of customer information maintained.
• Timely processing of customer orders.
• Attendance, productivity, and overall performance.

Why Join Mezé Foods?

At Mezé Foods, you'll become part of a passionate team dedicated to delivering premium food products to customers across South Africa and beyond. We offer a dynamic, fast-paced environment where customer service, teamwork, and continuous improvement are valued and rewarded.