Job Description

• Assist with the administration of customer accounts, including accurate capturing, updating and filing of account information.
• Support the processing and follow-up of credit notes, returns, account queries and related documentation.
• Ensure customer invoices, credit paperwork and supporting documents are completed, checked and filed correctly.
• Liaise professionally with customers regarding account and credit queries, escalating matters where required.
• Assist the branch team with general administrative duties, including data capturing, filing, scanning and document control.
• Maintain accurate records and ensure all documentation is handled in line with company procedures.
• Support sales, counter and accounts staff with administrative follow-ups where needed.
• Assist with resolving discrepancies by checking invoices, delivery notes, credit requests and customer information.
• Provide friendly and efficient service to internal teams and customers.
• Ensure confidentiality and accuracy when handling customer and financial information.

Job Requirements

• Grade 12 / Matric certificate.
• Previous experience in an administrative, accounts, debtors, creditors or customer service support role will be advantageous.
• Basic understanding of customer accounts, invoices, credits and filing processes.
• Computer literate, with working knowledge of Microsoft Office, especially Excel and Word.
• Experience working on an accounting, POS or ERP system will be advantageous.
• Good written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage multiple tasks.
• Reliable, punctual and professional.
• Must be able to commute to the Hermanus branch.