Customer Service Representative
Enaex
2026/09/04   Gauteng

Job Ref #: C01700009
Industry: Manufacturing
Job Type: Permanent
Positions Available: 1
Enaex Africa is a world-class blasting services company delivering premium solutions to the most important mining regions across Africa. The purpose of the role is to engage with customers by facilitating the end-to-end order process, providing timely and effective solutions in line with communication procedures, policies, and service standards.
Job Description
  • Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
  • Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
  • Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
  • Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
  • Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
  • Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
  • Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
  • Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
  • Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
  • Prepare regular reports and presentations to support operational and management decision-making.
  • Uphold company policies, SHE standards, and compliance frameworks across all activities.
  • Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
Job Requirements
  • Matric / Grade 12 or equivalent
  • National Diploma in supply chain or similar
  • B Com / B Tech in supply chain or similar
  • 4+ years within a customer service environment
  • 4+ years’ customer service experience within a mining environment (Advantageous)
  • MS Office software and SAP System

Preference will be given to candidates from previously disadvantaged groups, including persons with disabilities, in line with our Employment Equity objectives.