Business Quality Consultant - Intern
1 Life Insurance
2026/07/23   Gauteng


Job Ref #: OLI-1888
Industry: Admin/Office Support
Job Type: Temp
Positions Available: 1
1Life is a licensed life insurer with the vision to transform and improve South African life insurance into a customer-friendly, service-orientated, educational and well-informed industry through changing our customers and staffs lives. 1Life is a wholly owned subsidiary of Clientele Limited.
Job Description

Purpose

The purpose of the role is to have a dedicated focus on the higher risk areas within Group Distribution focusing on risk analysis and administrative support to the risk & commissions team.

Key Responsibility Areas / duties

Data Collection and Anaylsis

- Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
- Keep track of risk parameters, identify more deviations and assist with mitigation factors. 
- Proactively seek trends with adverse risk effects and ensure the relevant stakeholders are informed continuously on developments. 
- Identify business requirements, needs, processes and possible associated solutions using industry standards methods, models and formats. 
- Ensure reports provided on research conducted and recommendations made are relevant and appropriate considering impact on business, customer & cost.



Risk Management Analysis

- Keep track of risk parameters, identify deviations and report them to more senior colleagues. 
- Work within established risk management systems and processes. Collaborate to ensure Risk log is comprehensive, up to date and reflects the losses, near misses and external events that could impact our environment. 
- Ensure incident information is comprehensive and correct and that the controls manage the risk appropriately.
- When required, ensure that internal audit findings are tracked to resolution and progress is monitored. 
- Assist the team with Risk Administration and coordination.
- Implementation of new processes and systems to enhance current administration processes

Internal Client Relationship Management

- Build effective working relationships within the internal client organisation and contribute to the management of the partnering relationship. 
- Deliver high-quality professional services within established routines or as part of agreed projects.

Compliance

- Be able to identify non-compliance issues and participate to provide possible solutions/recommendations to ad hoc problems within an assigned unit or discipline.

- This would require working under guidance and within existing compliance systems. Contribute towards regulatory compliance within the Risk Function.

Data Management

- Use data management systems to access specific information as and when required. Ensure maintenance of data integrity on internal risk management software
 

Core Competencies

- Pro-activeness to resolve challenges soonest
- Attention to detail to ensure accuracy
- Data collection and analysis
- Good listening skills
- Excellent communication skills
- Ability to adapt to change easily
-Problem solving ability
- Excellent planning and organising skills
- Ability to work systematically
- Excellent recordkeeping skills
- Positive attitude
- Willingness to assist and grow
 

Personal Characteristics

- Self assertive
- Self motivated
- A high sense of responsibility
- A quick learner who is passionate about quality
- An excellent sense of organizing and working systematically
- Plans and Aligns
- Communicates Effectively
- Ensures Accountability
- Being Resilient
- Pro-active nature
- Professionalism


Job Requirements

Experience and Qualifications

Grade 12/ SAQA Accredited Equivalent (Essential)

Diploma in risk management (Advantageous)
- FAIS Accreditation (Advantageous)
- Relevant 3-year Business Management or insurance industry related degree 
- Recent Graduate
- Basic level competency in Microsoft Office
- Strong verbal and written English communication

ADDITIONAL INFORMATION

*SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.